Operations Manager

Role overview

Amazon is seeking an Operations Manager / Senior Operations Manager to support network operations across multiple locations and the last-mile delivery flow. The role is focused on building strong operational execution, improving performance, and keeping customer experience at the center of day-to-day decisions. The company values candidates who are eager to learn, adapt quickly, and grow with the organization.

What the role involves

• Set up, own, and run processes across fulfillment centers, sortation hubs, and last-mile delivery centers.
• Hire, train, and develop a motivated team for sort hubs, with support from HR and training partners, while meeting city-level operational needs and Amazon’s standards for quality and productivity.
• Make sure site capacity is sufficient to handle peak volume periods.
• Work closely with Finance, Delivery Stations, FC teams, and Projects teams on city operations matters.
• Carry out performance reviews for team members and coach them toward more effective operations.
• Improve existing processes continuously to raise quality, cut waste, and remove non-essential work.
• Study performance data, spot bottlenecks, and take action to improve outcomes.

What a typical day looks like

• Lead initiatives related to safety, employee engagement, network speed, and cost control across the region.
• Run daily stand-ups, weekly business reviews, monthly business reviews, and peak-readiness calls.
• Use data analysis to find blockers in performance and introduce improvement methods such as Kaizen and continuous improvement.
• Review and lock the labor plan for the site so costs stay efficient while performance and associate experience remain strong.
• Guide Ops Managers, question existing methods, and help build a culture of continuous improvement and waste reduction.
• Collaborate with site leaders, regional leaders, and central teams to benchmark and spread best practices on the floor.

Skills and traits Amazon is looking for

• Strong leadership and people management ability.
• Comfort handling ambiguous and changing situations.
• Clear communication, active listening, and the ability to align teams on goals.
• Strong planning skills with the ability to set timelines and deliver against them.
• Customer-first mindset with a focus on service quality.
• High ownership and follow-through.
• Analytical thinking with the ability to evaluate facts, compare options, and assess risks.

Experience and qualifications

• At least 4 years of experience in operations, logistics, or supply chain.
• 3+ years of experience in managing employees and performance.
• Bachelor’s degree or equivalent, or at least 2 years of experience as an Amazon blue badge/FTE employee.
• Preferred: 1+ year of experience with performance metrics, process improvement, or lean methods.

Additional information

This opportunity is based in Gurgaon, Haryana, India, and is a full-time onsite role. Amazon emphasizes its inclusive culture and provides accommodation support for candidates who need it during the application, interview, or onboarding process.

Reference details

Company: ASSPL - Haryana - C77. Job ID: A10462128.