Pathway Support

Role overview

This position is focused on delivering a polite, efficient reception and outpatient admin service while supporting the outpatient department and health records function. The role requires close collaboration with a multidisciplinary team and a calm, practical approach when dealing with patients, colleagues, and records management tasks.

Key duties

• Provide a welcoming and efficient reception service for patients attending outpatient services.
• Support the outpatient department with a range of administrative tasks.
• Work collaboratively with a multidisciplinary team, using initiative, tact, and diplomacy.
• Contribute to the health records team by helping deliver a timely, accurate, and high-quality service.
• Search for, prepare, file, and extract clinical records as needed.
• Record clinical coding outcomes accurately so payment-by-results requirements and target dates are met.
• Scan new patient referrals into CITO and keep documents accurate within the PAS system.
• Apply RTT (referral to treatment) rules correctly and ensure they are captured from clinical outcome information to support government target compliance.
• Review case note storage on and off site when preparing records for retention or destruction, ensuring Patient Administration System data matches information governance standards.
• Work across multiple Derbyshire community hospital sites as required.
• Use Lorenzo and SystmOne to arrange new and follow-up outpatient appointments, create letters, and complete outpatient outcome documentation.
• Capture the 18-week RTT end date in both SystmOne and Lorenzo.
• Book records out correctly from the library and make them available for wards, clinics, or offices requesting them.
• Prepare case note contents for scanning or transfer, following case note maintenance policy and ensuring documentation is coded for later identification and retrieval.
• Check attendance details, dates, and alert sheets against the Patient Administration System to confirm whether notes should be destroyed, stored off site, or merged with active records.
• Respond to general telephone and face-to-face enquiries in the department.

Additional requirements

• A UK driving licence or another reliable form of transport is required because cross-site travel is part of the role.

About the trust

The organisation describes itself as a trusted partner within the community, committed to supporting patients, staff, and local services in delivering exceptional care. Its values are Compassion, Openness, and Excellence, which are expected to guide daily working behaviour.

Benefits and support

• Opportunities for professional and leadership development.
• Continuous support from recruitment through to joining and beyond.
• Staff benefits such as an employee assistance programme, discounted gym membership, onsite fitness classes, and car schemes.

Key facts

• Average of 4,810 outpatient appointments per day.
• 4th busiest trauma and orthopaedic outpatients department in England, averaging 2,077 patients per week.
• Average of 1,115 patients seen in A&Es across the network each day, ranking 3rd largest in the country.
• Average of 195 emergency admissions per day.
• Almost 33,700 planned surgical operations carried out last year across 57 operating theatres.
• One of only 7 trusts nationally with more than 50 operating theatres.
• More than 140 elective procedures completed each working day.
• Research-active university hospital with a broad portfolio of clinical trials and research opportunities for staff.

Important dates

Applications close on 18 June 2026, and interviews are scheduled for 1 July 2026.

Contact information

For informal enquiries, contact Stacey Edwards, Operational Co-ordinator, at [email protected] or 07385539593. Another contact listed is Debbie Lowndes, [email protected], 01159 512256.