Repairs Planner

About United Infrastructure

United Infrastructure is a fast-growing organisation delivering essential infrastructure programmes across utility and social infrastructure. Its teams are made up of experienced specialists who create practical solutions for complex client challenges.

The business operates through two main divisions:

• Utility Infrastructure: This team designs, constructs and maintains key water, energy, gas, power and telecoms networks for major UK network owners and operators.
• Social Infrastructure: This team improves homes and communities through retrofit works, refurbishment and ongoing maintenance activity.

Equal Opportunities

United Infrastructure is committed to providing an inclusive and supportive experience for every candidate. If you need any adjustments, help removing barriers, or a more accessible process, the company encourages you to get in touch.

Role Overview

As a Repairs Planner, you will manage planning, administration and customer communication for an assigned project. The role involves keeping appointments, visits and completions on schedule, coordinating with the client and internal teams, and ensuring everyone is kept informed of the latest updates. Regular communication by email and phone is an essential part of the position.

Key Duties

• Maintain planning, administrative and customer liaison support for the allocated project.
• Track appointments, site visits and job completions to make sure deadlines and agreed timescales are met.
• Keep Total Mobile updated at all times and ensure all information entered is accurate for reporting purposes.
• Create new job records in Total Mobile.
• Contact residents to book validation surveys and post-inspection surveys.
• Assign the correct job codes to site managers for validation and post-inspection activities.
• Deal with client questions relating to access arrangements for properties.
• Prepare letters to residents at different stages of the job process.
• Monitor shared inboxes where needed so email actions are handled within target times.
• Support the Disrepairs Team with general administrative tasks.
• Raise purchase orders when instructed.
• Attend client meetings when required.

Requirements

• A relevant administrative qualification, or equivalent hands-on experience.
• Previous experience in a similar planning or administrative role.
• Proven ability to work in a fast-paced environment while delivering a reliable, high-quality service.
• Experience in a customer-facing setting.
• Confident use of Microsoft Office tools, including Outlook, Excel and Word.
• Awareness of equality matters and the ability to work with an inclusive mindset.

Additional Information

This is a full-time, on-site role based in Loughton, England, United Kingdom.

The employer is looking for someone who can contribute to its goal of delivering innovative and sustainable infrastructure solutions across the UK.

No salary, bonus, notice period, number of openings, or start date was specified in the source information.

No separate benefits or perks were listed.