Retail Assistant - Replenishment

Role overview

Woolworths Group is hiring a Retail Assistant for replenishment in Queenstown, Otago. This full-time, on-site role is focused on helping the store run smoothly, keeping shelves well stocked, and making sure customers receive a positive shopping experience.

Working roster

You may be scheduled on either of the following shifts:

• Tuesday to Saturday, from 3:30 PM to 12:00 AM
• Sunday to Thursday, from 3:30 PM to 12:00 AM

What you will do

• Deliver friendly and effective service to customers to improve their overall store visit.
• Assist with the day-to-day running of the store by responding to customer needs.
• Keep the store looking tidy, attractive, and well presented to support high customer satisfaction.
• Greet customers actively, handle questions or complaints quickly, and offer personalised help.
• Replenish stock regularly, with particular attention to essentials and fresh food, while maintaining quality, rotation, and display standards.
• Work closely with the team to complete daily tasks and maintain cleanliness and organisation.
• Follow safety procedures, report hazards, and ensure work is completed in line with company policies and legal obligations.

About the team and culture

Woolworths Supermarkets New Zealand operates more than 185 stores with over 20,000 team members across Aotearoa. The business aims to make everyday life better for Kiwi communities and serves around three million New Zealanders each week.

The workplace is described as energetic, practical, and collaborative, with a strong focus on respect, curiosity, openness, care, and a proactive mindset. Team members are encouraged to share ideas, work together, and keep learning from one another.

What you will bring

• A strong customer-first attitude with a focus on building loyalty through helpful service.
• Good communication and interpersonal skills for effective interaction with customers and colleagues.
• A professional approach with integrity and respect for company values and policies.
• Attention to detail, along with a proactive style and the ability to escalate issues when needed.

Benefits and experience

• Team discounts across Woolworths Group brands, plus a rewards programme that recognises purpose-driven work.
• Access to confidential 24/7 support through Sonder for financial, medical, safety, psychological, or physical assistance for team members and their families.
• Exposure to a global business with broad career opportunities across many areas.

Diversity and inclusion

Woolworths Group values diversity, equity, inclusion, and belonging. The company welcomes applicants from all backgrounds and encourages candidates to mention any adjustments they may need during the hiring process.