Sales Advisor

About the role

Youi is expanding because the company believes insurance works best when customers can speak with a real person who listens, understands their needs and helps them choose cover that suits their situation. This position is designed for someone who wants to develop practical sales ability, receive hands-on coaching and build a longer-term career path, including potential future leadership opportunities. You will grow through live customer conversations, structured guidance and feedback that helps improve your performance with each call.

This role exists because the business invests heavily in people and wants team members to thrive while delivering a more human insurance experience.

What you will do

• Work full-time from the Chermside office in an in-person setting.
• Handle customer calls and help people understand options so they can select suitable insurance cover.
• Use scripts and call frameworks while developing the confidence to lead conversations naturally.
• Review policy details in real time and explain coverage and pricing in a clear, simple way.
• Drive toward sales and performance goals while building strong selling habits.
• Manage several systems at once, including quoting tools and customer information platforms.
• Take part in regular coaching sessions and apply feedback to strengthen your skills over time.
• Work on site with your team, following fixed hours and clear expectations around quality and results.

What success looks like

• You are comfortable with structure and can adapt quickly to clear expectations.
• You enjoy working toward targets and seeing measurable progress.
• You become more confident using systems as you learn.
• You care about accuracy and make sure customer information is handled correctly.
• You stay composed during difficult calls and reset quickly for the next interaction.
• You welcome feedback and use it to improve continuously.
• You want to do right by customers while growing your own confidence.

What you will receive

• Fixed start and finish times to help you plan life outside of work.
• 22 days of annual leave, along with volunteer leave and yearly pay reviews.
• Clear development opportunities, with many team members advancing internally.
• Paid induction training and ongoing coaching as you progress.
• A supportive team culture where colleagues help one another and stay practical and open.
• An award-winning recognition and rewards program.
• Access to free skin checks, flu vaccinations and financial wellbeing support sessions.
• Discounted gym membership through Fitness Passport.
• Discounted insurance products from Youi.
• End-of-trip amenities, a casual dress code and parking options.

Why Youi

Youi aims to make insurance feel more personal and approachable by understanding customers properly and supporting employees as they grow. The company values work that has real impact, recognizes effort and gives people room to shape a career that fits them.