Store Manager

About the Role

Brunch is a New York lifestyle brand known for comfort-focused footwear and a relaxed point of view. The brand is inspired by the spaces between major moments, bringing an everyday-luxury feel with a nostalgic take on travel and leisure.

The store manager will be responsible for delivering an excellent customer experience, keeping daily store operations running to a high standard, and supporting strong sales performance. The role calls for sound independent judgment and confident day-to-day decision-making to help ensure company policies are applied consistently.

Work Location

NoLita, NYC 10012, New York, NY.

Key Responsibilities

• Build, motivate, and guide a team of upbeat, high-achieving employees.
• Create team schedules at least two weeks ahead and oversee associate shift planning.
• Review time records, confirm working hours, and handle payroll processing.
• Run weekly store team meetings to review new products, operational updates, and team feedback.
• Oversee weekly stock counts, cleaning routines, and supply tracking.
• Develop lasting relationships with repeat customers through ongoing communication before and after visits, including event updates, purchase follow-ups, and casual check-ins.
• Greet each customer warmly, answer questions, direct them to products, and recommend styles that suit their needs.
• Maintain a polished store appearance and ensure product presentation standards are met.
• Manage merchandising, product placement, and care standards to support a smooth shopping experience.
• Handle incoming goods, returns, transfers, online order fulfillment, and store-to-store movement of stock.
• Set store targets and work with the team to achieve them.
• Take ownership of visual merchandising, including window presentations, seasonal floor changes, and storytelling through product display.
• Partner with the headquarters team to deliver in-store activations, community events, and local collaborations.
• Monitor and share key store performance data such as sell-through, conversion rate, and average transaction value.

Qualifications

• You should be eager to shape the store’s identity and directly influence its success.
• Strong critical thinking and problem-solving ability are important for this role.
• Comfort using digital tools, social media, and e-commerce platforms is expected.
• You must bring honesty, integrity, and a professional approach.
• Excellent interpersonal and communication skills are needed for working with customers and teammates in a patient and effective manner.
• You must be available for a flexible schedule that may include evenings, holidays, and weekends.
• A minimum of 2–3+ years of retail management experience is required, ideally in lifestyle, fashion, or footwear.
• Experience using POS and inventory systems is needed; familiarity with Shopify is a plus.

Perks and Benefits

• Free Brunch starting on your first day.
• Employee discount on all Brunch products in stock.
• Performance-linked bonus opportunity.