3rd Key

Role overview

This full-time, on-site retail position in Nepean, Ontario supports store performance, customer service, team supervision, and day-to-day operational control for the location. The role focuses on driving sales, maintaining standards, protecting company assets, and helping the store run smoothly in line with company policies.

Sales and customer experience

• Boost store sales by delivering strong customer service and supporting a positive shopping experience.
• Work toward meeting or surpassing company targets for individual performance metrics.
• Track and review associate sales performance, sharing feedback on strengths and opportunities for improvement while staying aligned with company goals.
• Maintain visual presentation standards, including merchandising, signage, and store cleanliness.
• Keep a professional appearance in accordance with the dress code policy.

Operational control and expense management

• Safeguard company property by following LIDS retail procedures and controls.
• Help build store schedules that ensure adequate coverage while staying within wage control guidelines.
• Follow inventory procedures for receiving, transfers, price changes, and product counts.
• Complete documentation and recordkeeping accurately in line with company policies and applicable state and federal laws.
• Open and close the store when needed, following the Operations P&P Manual.
• Follow all company policies, procedures, and operating standards.

Supervision and team support

• Take part in training programs and follow through on sales and task goals with regular check-ins.
• Support hiring and training efforts for store team members on store procedures and operations.
• Encourage associates to follow company rules related to inventory, cash, and asset protection.
• Step in to perform subordinate duties when required.
• Communicate effectively with employees across all levels of the organization.
• Handle additional responsibilities as assigned.

Required knowledge and skills

• High school diploma or equivalent, plus at least 1 year of relevant experience.
• Proven ability to drive sales while limiting loss.
• Clear verbal communication and strong interpersonal skills.
• Comfort using a computer and related software tools.
• Ability to lift as much as 50 pounds.
• Ability to climb ladders and work with hands overhead.
• Standing for up to 100% of the work shift is required.
• Ability to work independently with minimal supervision.

Education

Preferred background includes less than high school graduate or high school graduate/equivalent.

Additional information

Reports to: Not specified in the source.

Company: Lids. Location: Nepean, Ontario, Canada.

No salary, stipend, number of openings, start date, or application deadline was provided.