Chief Operating Officer

Role Overview

This is a senior executive operations position based in Casa Grande, Arizona, with an expected on-site presence. The organization is looking for a visible, clinic-connected leader who can bring structure, urgency, and clear accountability to a fast-growing healthcare environment.

The compensation for this role is $200,000 to $300,000 per year. Benefits include health insurance, a 403(b) plan with employer match, vacation time, sick leave, disability coverage, life insurance, and additional perks. Relocation can be discussed.

Work Environment and Reporting

The role sits within a growth-focused FQHC setting that is working to scale operations, improve patient access, strengthen service consistency, and raise performance standards. The COO will report directly to the Chief Executive Officer and will collaborate closely with the CEO, CMO, and CFO. Direct oversight includes the Clinical Department Director and facilities leadership, along with other operational leaders as assigned.

The position involves local travel between sites as needed. The organization uses eClinicalWorks, along with Power BI dashboards and operational reporting tools.

What the Role Focuses On

The COO will act as a hands-on operational leader during a period of meaningful growth and system-building. A major early priority is to centralize customer service and improve the consistency of the patient experience across all locations. The role also carries responsibility for improving patient retention, patient volume, encounter metrics, and overall workflow reliability.

This leader will be expected to use data, dashboards, and performance reports to spot gaps, recommend solutions, and help teams execute effectively. The position is not intended to be a corporate-only role; regular time in clinics is important, and leadership is expected to stay close to frontline realities.

Key Responsibilities

The COO will oversee day-to-day operations across assigned clinical locations, departments, facilities, and support functions. This includes guiding operational planning, staffing, access, workflow improvement, space planning, and service delivery.

The role requires close partnership with clinical, finance, HR, facilities, customer service, and administrative teams to remove barriers and improve execution. The COO will also review and support budgets, staffing plans, facilities requirements, and major operational projects.

Operational compliance is part of the job, including adherence to healthcare regulations, internal policies, quality standards, safety expectations, and confidentiality requirements. The leader is also expected to build and maintain a culture centered on teamwork, proactive communication, continuous improvement, and excellent patient service.

Leadership Expectations

The right candidate will combine strategic thinking, operational discipline, coaching ability, and change leadership. The organization wants someone who can hold people accountable without relying on an overly rigid style, while still communicating clearly, welcoming feedback, and modeling humility and service.

This is a highly visible role with substantial influence over systems, workflows, accountability practices, and leadership behavior across the organization.

Required Qualifications

A master’s degree in Healthcare Administration, Business Administration, Public Health, or a closely related field is required. The candidate must also have Six Sigma certification or methodology experience and at least 5 years of healthcare operations experience at the director level or above.

Strong knowledge is needed in healthcare operations, clinic workflows, patient access, customer service, provider support, staffing, facilities, compliance, and performance management. The role requires someone who can work primarily on-site in Chandler, Arizona, with local travel to other locations as needed.

Preferred Experience

Experience in an FQHC setting is strongly preferred. Familiarity with eClinicalWorks, Power BI or similar dashboard tools, centralized customer service or access operations, service line growth, operational expansion, and facility planning would be a strong advantage.

Additional preferred exposure includes working with CMS expectations, healthcare regulatory requirements, quality and compliance standards, and close collaboration with clinical and finance leadership on operational priorities and performance improvement.

Fit for the Role

This opportunity is likely best suited for someone who enjoys staying close to the work, can bring order to a fast-moving environment, and is comfortable using metrics to guide decisions. The organization values a collaborative, team-first leadership style grounded in accountability, communication, and practical problem-solving.

Additional Notes

The ideal leader will be comfortable with growth, change, ambiguity, and high visibility. Candidates who prefer a slower, fully stabilized, remote, or highly individual leadership environment may not find this role to be a match.

This position is intended for someone who can support long-term operational maturity while working side by side with executive, clinical, and operational teams to improve how the organization serves patients across every location.