Chief Operating Officer

About NuStream

NuStream is an AI-powered shelf intelligence solution designed to help consumer brands improve in-store performance in emerging markets. Using field teams to collect store images, the platform’s Vision AI identifies SKUs, stock-outs, pricing, and planogram compliance, turning those signals into better replenishment decisions and stronger retail execution.

The company is active in the Philippines, Pakistan, and Indonesia, with profitability already achieved in two of those markets. It is also supporting a flagship rollout for a major global FMCG brand across approximately 30,000 stores. NuStream operates with support from Sepanta, the platform behind a growing set of AI ventures.

The opportunity

NuStream is hiring a Chief Operating Officer to help convert early momentum into a repeatable and scalable revenue engine. This role owns the commercial operating model from end to end, including sales operations, sales enablement, and the product and implementation expertise that links what the company builds to what customers buy and what is ultimately delivered.

Key responsibilities

You will be responsible for making the commercial machine run reliably and consistently across markets.

• Run sales operations by managing pipeline discipline, CRM accuracy, forecasting, deal flow, proposals, pricing, contract movement, and reporting so the sales process becomes structured and repeatable.
• Support sales enablement by giving the team and partners clear messaging, presentation materials, demos, ROI tools, and training to sell consistently.
• Act as the product and implementation specialist by delivering credible demos, scoping projects, and answering operational questions from prospects, clients, and partners.
• Bridge product, sales, and customer needs by translating the roadmap into commercial value and feeding market feedback back to the Product team.
• Own delivery and customer success so signed clients go live successfully, renew, expand, and receive coordinated support across field operations, data quality, model performance, and customer touchpoints.
• Build cross-market operating standards across the Philippines, Pakistan, Indonesia, and other markets, working directly in-country and with partners where appropriate.
• Establish the operating cadence through reviews, KPI tracking, accountability, and metrics that show whether the business system is working.

What success looks like in the first year

• The commercial process operates predictably, with a clean pipeline, dependable forecasting, and a consistent deal workflow.
• Team members and partners can present, demo, and sell to a uniform standard, with faster onboarding and stronger conversion rates.
• New accounts are launched on schedule, renew successfully, and the flagship deployment remains stable and reference-worthy.
• Each market follows the same operating standard and progresses toward healthy unit economics.
• Growth and delivery no longer rely on any single person.

About you

The ideal candidate brings deep CPG and FMCG retail knowledge across Asia-Pacific, especially Indonesia, Pakistan, and the Philippines, including familiarity with general trade, modern trade, and eCommerce channels in these markets.

You should have a track record of scaling multi-market, field-led operations on the ground, ideally in Southeast Asia, in sectors such as CPG, retail execution, or logistics.

You need to be commercially sharp and hands-on, able to run a convincing product demo and scope an implementation rather than managing only from a distance.

Experience building sales operations and enablement systems is important, including ownership of CRM, forecasting, deal management, and field training.

You should think in systems, turning effective practices into repeatable processes with clear documentation and measurable metrics.

This role suits someone who is comfortable working in an early-stage environment with a high degree of autonomy and direct access to founders.

The company values directness, low ego, and a mindset focused on building capability in others rather than becoming a bottleneck.

How you will work

You will report directly to the CEO and work closely with country sales, product, and marketing teams. You will partner with the Product lead, who owns the roadmap, while you connect that roadmap to customers and field execution. You will also collaborate across Sepanta, related business units, and Libera on retail data, with regular sharing of capability and information across the group. Frequent travel within markets should be expected.

Location

The role is based in one of the regional hubs: Jakarta, Kuala Lumpur, Manila, or Singapore. Dubai may also be considered for a candidate with strong Southeast Asia experience.

What we offer

The package includes a competitive salary, performance incentives, and equity. The role offers the chance to build the operating engine of a fast-growing AI venture and take meaningful ownership across a multi-market business backed by the Sepanta platform.

Additional information

NuStream is an equal-opportunity employer and welcomes applicants from all backgrounds.

Application instructions

If you are interested, send your CV along with a short note explaining why the role is a fit.