Clinical Operations Assistant

Role overview

The IMA Group is hiring a meticulous Clinical Operations Assistant for a fully remote, full-time position with working hours from 8:00 AM to 4:30 PM. In this role, you will help keep clinical workflows running smoothly by managing scheduling, handling medical paperwork, updating records, and supporting a consistent experience for clients and healthcare providers.

Please note that candidates located in New York City, Chicago, California, Colorado, or Washington state are not being considered for this opening at this time.

Key duties

• Arrange and manage client appointment schedules.
• Examine medical files and diagnostic documentation to confirm that all required records are present.
• Submit and process examination requests using both digital and manual workflows.
• Update internal systems with accurate and current information.
• Track missing diagnostics and obtain reports when follow-up is needed.
• Coordinate with clinical offices, clients, and internal stakeholders.
• Investigate billing mismatches and support general administrative tasks.
• Organize calendars, files, correspondence, and reporting materials.
• Reply to emails and complete assigned work within required deadlines.
• Carry out data entry and other office support responsibilities as needed.

Required background

• A high school diploma is mandatory.
• At least 2 years of experience in a clinical setting, medical office, scheduling, or administrative role.
• Comfort using Microsoft Office tools, especially Outlook, Teams, Word, and Excel.
• Well-developed organizational abilities and careful attention to detail.
• Strong verbal and written communication skills, along with a customer-focused approach.
• Ability to juggle several priorities in a busy, fast-moving environment.

Preferred experience

• Background as a medical secretary or in a medical office environment.
• Prior experience with scheduling.
• Bilingual ability.

Why this role stands out

• 100% remote working arrangement.
• Collaborative and encouraging team environment.
• Opportunity to contribute meaningfully to healthcare operations.
• Comprehensive benefits package available to eligible employees.

About the organization

The IMA Group provides professional medical and psychological examination services, along with ancillary offerings, across multiple divisions. Its Government Services Division supports local, state, and federal agencies; its Payer Services Division serves carriers, TPAs, public entities, and employers across behavioral health and physical medicine specialties; and its Clinical Research Division conducts Phase II-IV clinical trials through a nationwide network with virtual capabilities.

Equal opportunity statement

The IMA Group is an Affirmative Action and Equal Opportunity Employer.