Communications Analyst
Methodist Le Bonheur Healthcare
Memphis Metropolitan Area · Jornada completa
Sé el primero en postularte
- Experiencia
- 2 yrs
- Salario
- —
- Vacantes
- 1
- Al corriente
- Hace 6 horas
- Work mode
- En la oficina
- Educación
- Associate degree in IT or related Information Technology field
- Eligibility
- Candidates with an associate degree in IT or a related information technology field and at least 2 years of mobile device configuration experience can apply.
- Resume
- Required to apply
Descripción del trabajo
Role Overview
The Unified Communications Analyst is responsible for hands-on support of more than 5,600 mobile devices across the organization. The role covers device setup, user onboarding, troubleshooting, mobile device management administration, and preparing device shipments to MLH facilities. The position also supports Microsoft Teams and follows the organization’s Mission, Vision, and Values in day-to-day conduct.
About the Organization
This opportunity is with a healthcare organization that aims to create meaningful impact and encourages associates to grow in a culture centered on caring for others. The organization has served the health care needs of Memphis and the Mid-South for more than 100 years and emphasizes a strong team environment, family values, and a “Power of One” culture.
Key Responsibilities
- Provide daily support for mobile device management needs across departments and end users.
- Place mobile device orders whenever required.
- Build and update MDM policies and device settings to match application needs.
- Set up new devices and replace existing ones as needed.
- Handle support requests related to Microsoft Teams, including new user or new request setups.
- Complete shipping labels and process shipment requests for devices going to MLH facilities.
- Carry out other assigned duties as needed.
Qualifications
- An associate degree in IT or a closely related information technology field.
- At least 2 years of experience working with mobile device configuration.
Required Skills
- Strong troubleshooting and problem-solving ability.
- Comfort following defined procedures and workflows.
- Hands-on experience with Office 365 tools, especially Excel, Word, and Outlook.
- Administrative support capability, including order handling and ticketing system use.
- Working knowledge of mobile hardware and device operation.
- Clear communication skills for support through phone, email, and collaboration tools such as MS Teams.
Work Environment
This is an onsite position based in the Memphis Metropolitan Area.
Additional Information
The role supports a large mobile device environment and includes both technical and administrative tasks. Associates are expected to demonstrate behavior aligned with the organization’s mission, vision, and values.
Location Context
Memphis offers a large medical center presence, a welcoming community, a growing downtown, and a relatively low cost of living.