Customer Service Executive - Service Delivery

About the CompanyTata Communications is building the future of connectivity by combining innovation with intelligence. Its portfolio spans cloud, mobility, internet of things, collaboration, security, media services, and network services, all aimed at shaping a smarter communications landscape.Role OverviewThis position focuses on day-to-day operational support for installation activities and network service configuration. The role has a direct influence on project outcomes and is expected to help deliver business-critical results.Key ResponsibilitiesThe executive will handle configuration completion for enterprise and wholesale customers while ensuring deployments meet agreed service levels. The role also includes managing change requests, turn-ups, migrations, and post-provisioning testing and troubleshooting.Additional work includes validating wiring connections, coordinating field dispatches, participating actively in project work, and ensuring installation activities are completed on time against SLA and KPI targets. Escalations must be managed effectively whenever delivery is at risk.In addition, the role involves supporting service delivery across MSP and legacy core MPLS networks, driving order fulfilment for enterprise customers, and helping customers continue their operations through reliable service activation.The position requires strong telecom knowledge along with excellent communication, reporting, stakeholder management, critical thinking, and influencing abilities. It also includes ownership of queries related to service delivery and supplier management, as well as handling WAN order issues to support customer delivery.Operational AreasTask tracking and completionManagement of fallout and exceptionsStakeholder coordinationQuality control and service assuranceIssue identification, root cause analysis, and proactive resolutionWorking closely with suppliers and customers to meet committed timelinesFollowing an established escalation path and supporting right-first-time deliveryImproving customer experience and NPSRequirementsApplicants should have relevant experience in network infrastructure project management and hands-on field exposure. A strong understanding of provisioning, telephone services, internet services, data services, and service activation is expected. Knowledge of switch and router configuration is also required.Success in this role depends on strong communication, stakeholder handling, problem-solving, and the ability to work in a structured, SLA-driven environment.Additional InformationThis is a full-time onsite role based in Chennai, Tamil Nadu, India.