IT Support Officer (Entry-Level / Junior)

Role overview

We are looking for a junior IT Support Officer to join a global team in a fully remote role. This opportunity is suited to people who are enthusiastic about technology, enjoy helping others, and are ready to begin or grow a career in IT. Prior extensive experience is not required, as long as you are eager to learn.

Key duties

• Respond to user requests for help through email, chat, and remote support tools.
• Diagnose and resolve issues related to hardware, software, and system performance.
• Support account creation, system access setup, and maintenance of IT records and documentation.
• Track support requests and work toward timely ticket resolution.
• Work alongside the wider IT team to strengthen support workflows and improve service delivery.

What we are looking for

• Entry-level applicants and fresh graduates are encouraged to apply.
• Basic understanding of computer systems, Windows, and Microsoft Office.
• Good troubleshooting ability and a practical approach to problem-solving.
• Clear communication skills and a customer-focused mindset.
• A positive attitude, adaptability, and willingness to develop new skills.

Why this role stands out

You will be part of an international and supportive workplace with strong opportunities for career progression in IT. The role offers a flexible remote setup, along with training, mentorship, and support for certifications. The company culture is described as friendly and collaborative, with competitive pay and opportunities for professional development.

Additional information

This is a remote, full-time position based in Australia. The company is Uditec Madagascar.