Lead Office Administrator

Role Overview

This full-time, on-site position in Eugene, Oregon is geared toward someone who thrives in a busy, collaborative setting and enjoys being a dependable point of contact for others. The role offers $21 per hour, with room for the pay rate to increase over time, and may require availability on other days as needed.

The organization supports mental health providers by handling billing, marketing, and administrative work so they can focus on private practice. Since launching in 2011, the company has partnered with more than 2,500 providers across 20+ locations and continues to expand.

The lead office role is intended for someone who can step in with strong organization, communication, and ownership from the start. Much of the coordination with the office manager, leadership, and coworkers happens virtually, so the right person should be comfortable working independently while keeping others informed and aligned.

Candidates from healthcare, hospitality, retail, office administration, customer service, and similar service-oriented backgrounds are encouraged to apply, especially if they have built transferable leadership and people skills.

Key Responsibilities

• Deliver courteous support to clients and providers by phone, in person, and over email.
• Create a friendly, reassuring first impression at the front desk.
• Help clients get ready for appointments and keep front-desk flow organized.
• Coordinate client scheduling and appointment-related tasks.
• Assist mental health providers with administrative needs and follow-up requests.
• Verify client insurance benefits.
• Track support performance, identify service gaps, and help strengthen collaboration and morale across the team.
• Help build and refine training materials, guides, and other support resources.

Leadership Expectations

This is a lead-level office support position. It does not include direct people management, but it does require someone to act as a role model, support daily office coordination, handle challenges professionally, and help maintain a reliable and positive team environment.

The ideal candidate can work on their own, earn trust quickly, communicate clearly, and take responsibility for outcomes while contributing to a culture of accountability.

Requirements

• 2 to 3 years of experience in customer service, administrative support, office coordination, hospitality, retail leadership, healthcare administration, or another client-facing environment.
• At least 1 year of leadership experience in a role such as Lead, Shift Lead, Team Lead, Trainer, Supervisor, Assistant Manager, or a similar position.
• Strong ability to organize tasks and manage multiple priorities in a fast-moving setting.
• Clear written and spoken communication skills.
• Experience building professional relationships with customers, clients, patients, or business partners.
• Ability to work independently while staying connected with a broader team.
• Good judgment and problem-solving skills when handling challenges.
• Comfort using new software and troubleshooting basic technical issues.
• Dependable, accountable, and consistent with follow-through.

Preferred Experience

• Experience supporting a team, coordinating work, training new hires, or serving as a go-to resource for coworkers.
• Background handling escalations, difficult conversations, or service recovery situations.
• Experience working under competing priorities with strong attention to detail and organization.
• Familiarity with scheduling tools, administrative systems, electronic records platforms, or similar software.

Benefits and Perks

• 75% employer coverage for health, dental, and vision insurance.
• 15 accrued PTO days each year.
• 6 paid holidays annually.
• 401(k) matching.
• Life insurance.
• Professional development training and advancement opportunities.

Additional Information

The employer follows an equal opportunity hiring approach and values teamwork, integrity, and strong customer service. Applicants from all backgrounds are welcome, and a background check is required.

There is also a conflict-of-interest restriction: current clients of the organization may not be employed while actively receiving clinical services there. Candidates receiving care should wait until their treatment has ended before starting employment.

People with restaurant and hospitality experience are specifically encouraged to apply, and the company notes that applicants from all fields will be considered.