Sales Development Representative

About Clio

Clio is a worldwide leader in AI-powered legal technology, helping lawyers and law firms of all sizes operate more efficiently, securely, and with greater speed. The company is focused on improving the legal journey by supporting legal professionals and expanding access to justice.

Role overview

Clio is hiring a Sales Development Representative for a fast-moving, high-growth environment. The right person will be comfortable working with new accounts across multiple segments, advising prospective customers on Clio’s Suite products, and building strong relationships through a thoughtful, organized, and adaptable approach.

About the team

The Sales Development Representative team plays a key role in generating interest in Clio’s offerings and creating qualified opportunities for the Account Executive organization. The team supports prospective customers, helps solve business challenges through practical insight, and contributes directly to revenue growth.

Key responsibilities

• Handle marketing-qualified leads across multiple customer segments.
• Qualify both cold and warm prospects effectively.
• Manage a daily calling volume of 50 to 70 calls.
• Work closely with Account Executives and support the sales pipeline.
• Generate product awareness, increase interest, and arrange product demonstrations.
• Develop a strong understanding of the assigned territory or segment and use that knowledge to uncover prospects and create leads.
• Build core sales capabilities through regular training and review cycles.
• Adapt to changing sales processes and evolving market needs.
• Learn customer practice areas, competitive advantages, and technical needs to clearly present Clio’s value.
• Prepare weekly qualitative and quantitative updates.
• Record all sales activity in Salesforce and consistently meet daily performance targets.

Requirements

• 1 to 2 years of sales experience, or equivalent transferable experience such as cold calling.
• Interest in and knowledge of technology and cloud-based products.
• Competitive drive and a strong desire to perform well.
• Mindset focused on continuous learning and improvement.
• Genuine interest in improving sales skills with the help of AI tools.

Preferred background

• Sales training or experience at a leading technology or IT company is considered an advantage.
• Prior experience in a SaaS environment is a bonus.

Compensation and benefits

The base pay for this position is 52,500 CAD. In addition, the expected new hire commission is 22,500 CAD, and commission earnings are uncapped, so there is potential to earn beyond the stated amount.

Clio’s Total Rewards package includes competitive salary practices, top-tier health coverage, dental insurance, vision insurance, a hybrid work setup for local employees with in-office attendance at least twice per week, flexible time off with an encouraged 20 days annually, a $2,000 yearly counseling benefit, RRSP matching, RESP contributions, and the Clioversary recognition program with special milestones at 3, 5, 7, and 10 years.

Equity, accessibility, and recruiting notes

Clio is committed to diversity, inclusion, belonging, equity, and accessibility. The company welcomes candidates from all backgrounds and provides accommodations during the hiring process for applicants who need them.

Clio also states that it is a human and high-performing AI company: artificial intelligence is used to improve operations and streamline recruitment, but a human reviews AI-generated output and hiring decisions are never fully automated.

Only communication from official @clio.com email addresses should be considered legitimate.

Additional information

This role is tied to an existing vacancy.

For local employees in Vancouver, Calgary, Toronto, Dublin, and Sydney, the hybrid model requires being in the office at least two days per week.

Clio notes that salary bands reflect the skills and experience needed for the role and allow room for growth. Experienced hires are usually placed around the midpoint, while newer hires may start below it and grow into the role over time. Final compensation depends on geography, experience, and skill set.