System Engineer

About Process Fusion

Process Fusion is a software company and cloud services provider focused on helping businesses move through digital transformation with scalable cloud solutions. Its work centers on simplifying complex manual processes by using technology that improves efficiency, reduces errors, and supports secure information exchange and business process automation.

The team is described as highly technical, energetic, and innovative, with a culture that encourages modern thinking and the use of new technologies in software and services.

Role Overview

This opportunity is for a permanent Systems Engineer role within the Service and Support group. The position supports worldwide customers and reports to the Director of Technical Operations. The work is centered on ongoing operations, support, monitoring, patching, and maintaining equipment, software, and systems so they meet company and customer requirements as well as accepted industry standards.

The role suits someone who enjoys solving problems across both simple and complex systems, has practical experience supporting applications or infrastructure in different environments, and communicates clearly with both customers and internal teams.

What You Will Do

• Deliver first-level support for cloud-based and on-premise applications, with a focus on quick and effective issue resolution.
• Record, follow up on, and manage incidents from the moment they are reported until they are closed, while meeting service level expectations.
• Diagnose and resolve common technical problems through network and software troubleshooting.
• Keep watch over cloud environments and connected systems to maintain performance and uptime, and address issues before they affect customers.
• Contribute to small and medium project teams while following current project management practices.
• Run regular system health checks, including updates, patches, and security-related maintenance.
• Take part in system development work and provide technical input on bug fixes.
• Support research and development efforts.
• Help maintain, update, and upgrade applications and infrastructure.
• Document system settings, changes, incidents, and resolutions accurately.

Requirements

• A degree in Computer Science, Information Security, or another related field, or equivalent practical experience.
• Prior experience in IT support.
• Hands-on experience with Microsoft Windows Server and Linux server environments, whether on-premise or cloud-based.
• Working knowledge of technologies such as Active Directory, DNS, Group Policy, Exchange or Office Online (O365), MS SQL, MS Azure, VMware, and IIS.
• Familiarity with networking concepts and protocols, including advanced IP routing, IP telephony, unified communications, virtualization, and storage technologies.
• Microsoft Azure certifications are preferred.
• Basic to intermediate coding ability in C#, Java, or PowerShell is an advantage.
• Strong analytical and problem-solving ability, with a proactive approach to reliable production systems.
• Ability to learn quickly and work independently.
• Very good English communication skills, including speaking, reading, and writing.
• Strong customer orientation and an ability to translate business needs into technical requirements.
• Comfort working in a 7 x 24 operational environment.

Soft Skills

• Sharp analytical thinking and attention to detail.
• Clear communication with technical and non-technical stakeholders.
• Ability to troubleshoot under pressure and implement practical fixes quickly.
• Adaptability and willingness to keep learning new technologies and methods.
• Good time management and prioritization in a fast-moving environment.
• Strong teamwork and collaborative working style.
• Proactive mindset for monitoring and improving system performance.
• Resilience and steady performance during outages or recovery situations.
• Customer-focused approach aligned with business needs.

Benefits

• Health insurance for self, spouse, children, and parents.
• 18 paid leave days per year.
• 12 sick leave days per year.
• Quarterly team meetings.
• Support for setting up a home office.
• If a company-recognized holiday falls on a weekend, the next working day will be treated as the holiday.

Additional Information

The office location is listed as remote work. The role is described as Toronto-based in the source, but the job location provided is Chennai, India.