Tech Support

Role overview

The Operations/Tech Support position is focused on keeping everyday business activities running smoothly by offering administrative, logistics, and IT assistance. The role involves handling records, coordinating schedules, supporting inventory control, and helping ensure company procedures and compliance standards are followed. It also serves as a connection point between teams so work moves efficiently and accurately.

Key responsibilities

• Help with stock checks and equipment verification exercises.
• Support in-store promotion launches by transporting and arranging promotional materials.
• Prepare checklists and photo-based reports after each client visit.
• Be comfortable navigating routes across the island.
• Provide basic IT assistance and troubleshoot common software issues.
• Flag repeated client concerns to the HOD with clear supporting notes.
• Keep operational files, logs, and databases current and well organized.
• Track inventory levels, compile reports, and assist with purchasing-related tasks.
• Follow company policies, operating procedures, and all applicable regulatory standards.
• Act as a liaison among internal teams, suppliers, and clients.

Qualifications and experience

• A minimum of a High School Diploma or Certificate is required.
• Prior experience of 1 to 2 years in a comparable support position is preferred.
• HEART Trust certification would be considered an advantage.
• A valid driver’s licence, a clean driving record, and access to a dependable motor vehicle are required.

Functional skills

• Ability to juggle several tasks and deadlines in an organized way.
• Strong accuracy and care when handling records, reporting, and documentation.
• Comfort using Microsoft Office applications.
• Good written and spoken communication.
• Practical problem-solving and issue resolution ability.
• Willingness to work collaboratively across different teams.

Additional information

This role combines clerical support, field coordination, basic technical assistance, and operational follow-through. It is suited to someone who can manage day-to-day administrative work while also supporting logistics and client-facing operational activities.