Waking Night Concierge

Role overview

This position is for an overnight concierge at Mildmay House in Liverpool. The role is focused on keeping residents safe, maintaining building security, and providing a visible on-site presence through the night.

About the organisation

Salvation Army Homes provides housing, support, and resettlement services for people who have experienced homelessness. The organisation works with vulnerable individuals, including people with complex needs, and aims to help them move forward through person-centred support.

Key duties

• Act as a nightly on-site presence to support resident safety and building security.
• Oversee the flow of people coming into and leaving the property.
• Keep an eye on CCTV and carry out routine checks of the premises.
• Interact appropriately with vulnerable residents who may stay in the service for up to six months.
• Promote adherence to house rules and discourage behaviour that is not suitable for the environment.
• Record incidents and observations in a security log.

About you

The ideal candidate will bring energy, commitment, and a positive, solutions-focused attitude that reflects the values of Salvation Army Homes. You should be comfortable working with a varied group of people, including clients, colleagues, agencies, and neighbours.

Working style and essential qualities

• Genuine empathy for the client group.
• Strong people skills and the ability to influence constructively.
• Confidence in calming tense or challenging situations.
• Good organisation and time management.
• Willingness to work night shifts on a rota.

Benefits

• 26 days of annual leave, increasing to 31 days.
• £100 paid on starting, plus £250 after 6 months and another £250 after 12 months of service.
• An additional day off for your birthday.
• Access to a high-street discount programme with online and in-store savings.
• Pension scheme with life assurance.
• Discounted private medical insurance.
• Loans available for unexpected financial emergencies.
• Occupational sick pay.
• Full induction and role-specific training.
• Long-service awards starting from 2.5 years.
• Support for learning and career development.

Additional information

Salvation Army Homes is committed to safeguarding children, young people, and vulnerable adults. The organisation promotes equality of opportunity and welcomes applications from all suitably qualified candidates, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The employer may close the vacancy early if enough applications are received, so early interest is encouraged.