Administrative Coordinator

About the Role

JSW Sports Pvt Ltd is hiring an Administrative Coordinator for Leap Gymnastics (LGA) in Mumbai. LGA is a first-of-its-kind gymnastics academy launched by JSW Sports, a leading sports rights holder in India with long-standing work in developing sports and athletes. The academy is built around world-class facilities and training suited to Indian physiology, and it currently runs three centres in Mumbai with more than 1,000 gymnasts training there. The broader goal is to expand across the country, bringing gymnastics to more children at the grassroots level while also supporting elite performance over the medium to long term.

This position is based at Leap, Bandra, Mumbai, and requires a highly organised, detail-focused professional who can manage bookings, coordinate schedules, and maintain strong client relationships. The role suits someone with excellent communication, strong multitasking ability, and a clear service mindset.

Booking Management

• Handle booking queries coming in by phone, email, or direct in-person interaction.
• Accurately schedule gymnastics classes, workshops, and events in line with availability and client preferences.
• Keep the booking system updated with new reservations, cancellations, and rescheduling requests.
• Share clear details with clients about class timings, pricing, and any special requirements.

Schedule Coordination

• Create and manage a central timetable for gymnastics classes to make the best use of instructors and available resources.
• Work with coaches and other staff to allocate classes, arrange substitutions, and keep operations running smoothly.
• Communicate timetable changes promptly to instructors, staff, and clients.
• Handle scheduling clashes efficiently while keeping customer experience a priority.

Client Relations

• Act as the primary contact for clients and respond to questions, feedback, and concerns professionally.
• Explain the gymnastics programmes, pricing choices, and facility offerings to both prospective and existing clients.
• Develop positive client relationships and ensure expectations are understood and met.
• Support issue resolution and escalate matters to the relevant supervisor when needed.

Administrative Support

• Carry out routine administrative work such as data entry, filing, and record management.
• Prepare and circulate documents such as contracts, waivers, and registration paperwork.
• Help track inventory of gymnastics equipment and ensure supplies are replenished on time.
• Coordinate with internal team members to support efficient day-to-day operations at the centre.

Qualifications

• A university or college degree in management or a related discipline is preferred; extra training in administration or customer service will be an advantage.
• Prior experience in administration or customer service is required, ideally in a sports or recreational environment.
• Strong verbal and written communication skills, with the professionalism needed to work with clients and colleagues.
• Good organisational ability and the capacity to manage several tasks at once.
• Comfort using computer systems, booking tools, Microsoft Office, and email.
• Willingness to work flexible timings, including evenings and weekends, based on centre requirements.

Additional Information

This role description covers the main responsibilities, but it is not limited to them. The organisation may assign other tasks depending on the needs of the gymnastics centre.

The company is committed to improving gender diversity and is specifically inviting applications from female candidates only.

Work Location

Mumbai, Maharashtra, India. The role is on-site.