Associate Product Manager

About the Role

Airtel Digital is driving large-scale digital change across telecom, entertainment, payments, and enterprise offerings. The team is focused on building scalable, AI-led products that make customer journeys smoother and more personalized. This role is suited to someone who enjoys solving complicated problems, working with data, and turning AI/ML ideas into practical product outcomes.

Role Overview

The organization is hiring a product manager who combines strong customer understanding, sound commercial thinking, and a data-first approach. You will lead AI-enabled product work that improves customer experience, streamlines business operations, and supports growth. The position calls for strategic thinking, hands-on execution, and comfort working with AI/ML concepts.

What You Will Do

• Develop a strong understanding of customer pain points and business challenges using research, broad market scanning, and data analysis.
• Keep customer experience at the center of product choices and ensure AI-based solutions deliver real user value.
• Convert customer needs into clear product direction and roadmaps while keeping business outcomes in focus.
• Define, monitor, and interpret product KPIs using data tools to guide decisions.
• Design and analyze A/B experiments, then use the findings to improve user experience and business impact.
• Use data to build persuasive stories that help align leadership and cross-functional teams.
• Work with data scientists and engineers to develop, train, and launch AI/ML models that improve products and operations.
• Spot opportunities where AI can automate work, personalize experiences, and support better decision-making.
• Stay current on AI/ML developments and apply best practices to solve business problems.
• Take ownership of product initiatives end to end, with strong attention to detail and delivery discipline.
• Break down complex problems into practical next steps and collaborate across teams to deliver solutions.
• Dig into data, user feedback, and technical architecture to find root causes and drive meaningful improvements.
• Work closely with leadership, including CXOs, and coordinate with cross-functional partners such as experience, growth, analytics, and finance.

Why Join Airtel Digital

• Build AI-driven solutions that reach more than 400+ million customers across multiple business areas.
• Tackle challenging, high-impact problems with real-world business significance.
• Benefit from learning opportunities such as upskilling programs, conferences, and mentorship.
• Enjoy a high-ownership environment where ideas can move from concept to execution quickly.
• Collaborate with experienced problem solvers and product builders working at scale.
• Gain exposure to senior leaders and mentorship from veterans who have built large digital platforms.

Who Fits Best

• Someone who is naturally curious, adaptable, and comfortable in a fast-moving environment.
• A professional who takes initiative, works deeply on problems, and follows through on execution.
• A candidate who understands AI/ML applications and is familiar with model training, deployment, and evaluation.
• Someone who makes decisions based on data, experiments, and analysis.
• A strong communicator who can bring clarity across cross-functional teams and resolve concerns from multiple stakeholders.
• A customer-focused thinker who prioritizes solving user pain points effectively.

Qualifications

• Experience building products that balance business, design, and technical considerations.
• Strong communication skills for working with engineering, design, and leadership teams.
• At least 1 year of product management experience, ideally in AI/ML-led products.
• Strong analytical ability and familiarity with SQL, Python, or similar data tools.
• Experience partnering with data science teams, defining ML product requirements, and shipping AI-powered features.
• A clear prioritization approach that helps focus on the right features and ship effectively.
• Experience leading agile squads and managing, prioritizing, and executing a backlog to deliver value incrementally.

Work Location

Gurugram, Haryana, India. This is an onsite role.