Duty Manager

Role overview

Connemara Coast Hotel is looking for a Duty Manager to join its leadership team. This is a busy, practical position suited to someone who enjoys a fast-moving hospitality setting and takes pride in delivering memorable guest experiences. You will be closely involved in the day-to-day running of the hotel, helping to keep operations smooth and standards consistently high.

Each shift can bring different challenges and opportunities, making this a strong fit for someone who enjoys variety, responsibility, and working at the heart of hotel operations.

About the hotel

Set along the Wild Atlantic Way on the edge of Galway Bay, the four-star Connemara Coast Hotel offers a scenic base for exploring Connemara and Galway City, which is around 15 minutes away. With grounds stretching down to the water, the property provides a relaxed setting with wide views across Galway Bay toward the Burren in County Clare.

What the role involves

The Duty Manager will work as a hands-on member of the wider team and will report to the Operations Manager or General Manager. The role focuses on guest service, team coordination, operational support, and maintaining service standards across the hotel.

Additional information

This position is part of a hotel managed by Windward Management, a hospitality management company established in 2007 with a portfolio of roughly 2,000 keys across Ireland.

Perks and benefits

• Highly competitive hourly pay
• Access to a PRSA pension scheme
• Opportunities to progress within the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Free high-quality meals while on duty, including breakfast, lunch, and dinner
• Reduced room and dining rates at Windward properties for employees, friends, and family
• Refer-a-friend reward scheme
• Training and development support
• Employee recognition initiatives such as employee of the month, long service awards, team recognition events, and surprise treat days

Requirements

• Previous food and beverage experience in a similar setting
• Strong people leadership skills, including experience managing larger teams
• A genuine interest in food, service, and finding new ways to improve guest experience
• Good organisation and time management, with flexibility to adapt to changing demands
• A commercial mindset
• Strong problem-solving ability, along with confidence and assertiveness

Responsibilities

• Support the hotel as a practical, hands-on team member while reporting to senior operations leadership
• Deliver excellent guest service across all hotel outlets
• Assist with staff scheduling and day-to-day team management
• Help ensure standard operating procedures are kept current and that staff are properly trained
• Manage guest complaints and ensure issues are followed up promptly

Eligibility

Applicants should have relevant hospitality experience, especially in food and beverage operations, and be comfortable leading teams in a hotel environment. The role suits someone who can work flexibly, stay commercially focused, and handle guest and team matters with confidence.

Terms and conditions

The role is based onsite at the Connemara Coast Hotel in Galway, County Galway, Ireland. No vacancy count, salary figure, or start date was provided in the source information.