Executive Assistant - 12 Month FTC

About the role

This position is an Executive Assistant fixed-term contract for 12 months with Metro Bank in London. The bank focuses on relationship-led banking and values people who genuinely care, work collaboratively, and bring a strong sense of balance and individuality to the workplace.

The organisation has partnered with hackajob for this hiring process, but the role itself is with Metro Bank. Where possible, the bank supports hybrid working arrangements that fit the role and personal circumstances.

Key responsibilities

• Support executives and their broader teams in a proactive way so the business can continue delivering its relationship banking model.
• Coordinate closely with fellow Executive Assistants and support teams to help the executive function operate efficiently.
• Handle demanding and complex calendars, prioritising competing commitments and liaising confidently with both internal and external stakeholders.
• Serve as a reliable first point of contact, directing customers and colleagues to the right place to reduce delays, duplication, and incorrect information.
• Manage executive queries and support requests, ensuring actions are handled promptly and professionally.
• Prepare weekly reporting packs, meeting papers, travel arrangements, visa applications, expenses, and event support for colleagues and stakeholders.
• Represent the team professionally and consistently act as a strong role model for expected workplace behaviours.
• Recognise that risk management is part of the role and raise concerns when needed to protect customers, colleagues, and the bank.

Requirements

• Previous Executive Assistant experience in a busy environment that is customer-oriented or undergoing change.
• Solid background supporting senior leaders, handling multiple priorities, and managing sensitive or confidential information.
• Strong teamwork and stakeholder management capability, with the ability to develop trusted relationships across all levels.
• Good working knowledge of Microsoft Office tools, including Outlook, Teams, Word, PowerPoint, and Excel.
• Excellent attention to detail along with clear written and verbal communication skills.
• Well-developed diary management skills and the ability to stay organised while adapting quickly as priorities shift.
• Awareness of job-related risks and the responsibility this carries for the individual, the bank, and its stakeholders.

Benefits

• Competitive pay with a discretionary annual bonus.
• Generous holiday allowance.
• Attractive pension scheme.
• Healthcare cover.
• Life assurance.
• Colleague discounts.
• Training and support to help you succeed in the role.
• Access to internal progression opportunities, with a strong track record of promotions from within the organisation.

Additional information

Metro Bank promotes diverse teams and encourages people to apply even if they do not meet every requirement. Flexible working requests will be considered where possible, although not every arrangement can be supported. If you are interested and can meet much of what the role asks for, the bank encourages you to apply.