KRS Relocation Coordinator

About the role

KRS, part of Kent Relocation Group, is seeking a relocation coordinator to help deliver a high standard of customer service in a fast-growing business supporting people moving within Australia and internationally. The team places strong emphasis on client care, training, development, and a supportive culture, backed by a well-structured coordination system and an experienced leadership team.

Key duties

• Provide warm, attentive support to clients throughout what can be a stressful relocation journey.
• Work closely with suppliers and build strong working relationships to help create an excellent customer experience.
• Respond to client questions, follow up on concerns, and manage escalations with a practical, solutions-oriented approach.
• Enter client information carefully and accurately into the company’s IT platform.

About you

This hybrid position is based in Darwin. Experience in client coordination, particularly in relocation or travel, is preferred. A full induction and a 2-week training program are provided to help you settle into the role.

What will help you succeed

• A strong desire to learn and adapt to new processes.
• Confident, clear, and friendly phone communication.
• The ability to deal professionally with people at different levels.
• A structured, logical mindset that helps set realistic expectations for clients.
• Good time management skills and the flexibility to stay effective during busy periods.

Training and career growth

Even if your background does not match every requirement exactly, you are still encouraged to apply. The employer values development and sees this as a strong opportunity to build a career in client coordination and customer service.

About the company

Kent is a long-established Australian business with more than 75 years of history. What began as a family business has grown into an award-winning organisation with over 400 employees and contractors across nearly 20 locations. Its specialist teams support operations, technology, and marketing, and the company describes itself as a place with strong people, diverse stories, and a culture that supports innovation and growth.

Benefits

• Competitive pay package plus superannuation and additional incentives.
• Healthy work-life balance.
• Access to ongoing training and development.
• Support through the Kent CARE Program, focused on wellbeing and mental health.
• Fully maintained novated lease options through FleetPartners.
• Discounts on storage and removals services for staff.
• Recognition rewards in the form of digital gifts.
• An inclusive workplace with a commitment to equality.
• Support for women pursuing management careers.
• Significant investment in technology, including in-house built systems.
• A highly rated onboarding experience.
• Strong internal promotion pathway, with many roles filled from within.