Manager, Custody Operations and Settlement

About QNB Group

Founded in 1964 as the first Qatari-owned commercial bank, QNB has expanded into the largest banking group across the Middle East and Africa. Through subsidiaries and associate companies, the group operates in more than 31 countries across three continents and offers a broad portfolio of advanced financial products and services. It serves up to 20 million customers through around 1,000 locations and a network of 4,300 ATMs, supported by a workforce of more than 28,000 employees.

The bank is recognized among the top-rated regional institutions by major credit rating agencies, including Standard & Poor’s, Moody’s and Fitch, and has received multiple awards from international financial publications. On the strength of its financial performance and international expansion, QNB is also ranked as the most valuable banking brand in the Middle East and Africa by Brand Finance Magazine. The group also runs an active community support program and sponsors social, educational and sporting activities.

Role overview

This position is responsible for operational tasks and the ongoing maintenance and updating of accounts linked to corporate actions. The role also supports other teams in day-to-day processing and settlement activities for corporate actions. In addition, the incumbent will help look for ways to improve the IPO processing system and enhance dividend distribution for non-Qatari shareholders by enabling dividend payments in their local currency.

Core duties

The role focuses on custody operations, settlement support and corporate actions administration, with responsibilities spanning internal coordination, issue resolution and process improvement.

• Track performance against key performance indicators and contribute to achieving them on a regular basis.
• Apply best practices for the Manager Custody Operations and Settlement function while working within delegated authority.
• Promote efficient use of resources, control costs and reduce waste to improve productivity and value for the bank.
• Coordinate with lead banks, corporate clients and other stakeholders where required.
• Develop and maintain effective working relationships with related departments and units to support business objectives.
• Provide accurate and timely information to internal and external auditors as well as the compliance team when needed.
• Support customers with product-related queries and help resolve their requests.
• Ensure activities meet service-level commitments with internal teams and improve turnaround times.
• Manage accounts efficiently and accurately in connection with corporate actions.
• Collaborate with brokers, vendors and internal stakeholders to resolve operational issues related to corporate actions.
• Contact brokers by phone and in writing to recover assets or cash proceeds arising from failed trades impacted by corporate actions or income events.
• Work closely with the front office and handle both operational work and corporate actions matters.
• Handle investigations across the group, including settlement failures, disputes, data capture issues, event payments, account reconciliations and FX booking details related to corporate actions.
• Reconcile securities and cash balances arising from corporate events and resolve discrepancies.
• Complete end-of-day reconciliations and confirm all processing has been finalized.
• Review client investigations and identify the underlying cause where applicable.
• Contribute to process enhancements that simplify workflows and reduce handoffs for existing and new corporate banking products.
• Support preparation of MIS reports related to corporate action operations and account activity.
• Coordinate with corporate customers for IPO processing and dividend distribution.
• Stay informed about developments in corporate action account handling and operations processes.
• Maintain a strong working knowledge of the relevant systems used in the function.
• Take initiative for personal development and keep skills up to date through ongoing learning.

Education and experience

A bachelor’s degree is required, preferably in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology, or another closely related discipline.

The role requires at least 6 years of relevant experience, ideally within a highly rated international bank or in banking operations-related functions.

Application documents

Applicants must be ready to provide a CV, passport copy and educational certificates.