Residential Worker B

About the Organization

The Salvation Army has been supporting people in need across Canada and Bermuda for over 130 years. Rooted in Christian faith, the organization assists more than 2 million people annually by providing essentials like food, clothing, and shelter, while also responding to challenges such as unemployment, addiction, and family hardship. Its work is guided by values of hope, service, dignity, and stewardship, and it welcomes people from all backgrounds.

Mission

The Salvation Army’s purpose is to express the love of Jesus Christ, respond to human needs, and create positive change in communities around the world.

Role Summary

The Shelter Residential Worker B is responsible for helping maintain a secure, stable, and supportive environment for shelter residents and visitors.

Key Duties

• Observe resident activity and remain available to offer practical help, emotional support, and assistance with daily needs, including secure storage and logging of prescribed medication when required.
• Coordinate with referral partners and outside agencies such as welfare offices, police, parole services, and urgent-response contacts when needed.
• Support client safety by taking part in bed checks, room or personal searches, and other security-related care activities.
• Perform property and grounds inspections or safety checks according to established policies and procedures.
• Manage intake, orientation, and review of residents’ understanding of shelter rules, while consistently reinforcing policies and behavior-related restrictions set by caseworkers or supervisors.
• Act as a reception point when needed by answering calls, taking messages, responding to community inquiries, and directing requests appropriately.
• Prepare or serve simple meals for residents when required.
• Maintain accurate day-to-day records, including logbooks and incident or occurrence reports.
• Carry out additional duties as assigned.

Work Environment and Conditions

This role is based in shelter, transitional housing, or supportive housing settings. The work may involve isolation, repetitive duties, unpleasant odors, conflict with upset individuals, verbal abuse, schedule-related lifestyle impact, and exposure to bodily fluids, waste, drugs, and alcohol. The position involves shift work, use of a pager or walkie-talkie, and little to no travel. The incumbent may face minor to moderate risk of injury or illness from physical assaults, infectious diseases, bodily fluids, sharp objects, and other hazardous situations.

Qualifications

• High school completion plus specialized training of up to six months.
• Diploma in Social Services.
• Current CPR and First Aid certification.
• Criminal record check.
• Non-Violent Crisis Training is considered an asset.

Experience

Applicants should have more than three months but less than one year of related experience, including frontline experience in a social service environment.

Skills and Attributes

• Strong attention to detail.
• Problem-solving and analytical thinking.
• Professional, personable manner.
• Good organization and time management.
• Friendly, service-oriented approach with the public.
• Flexibility in changing situations and frequent interruptions.
• Ability to work well in a team and take initiative.
• Comfort working with people from diverse cultural backgrounds.
• Basic computer skills.
• High standards of integrity, confidentiality, fairness, and professional ethics.

Schedule

Monday to Friday, 6:00 AM to 2:30 PM.

Pre-Employment Requirements

• Consent to a background check.
• Clear vulnerable sector screening.
• Clean driver’s abstract.
• Completion of online Praesidium Abuse Training and required Health and Safety training.
• Successful completion of all applicable screening and background checks to the organization’s satisfaction, including the Abuse Registry, and submission of an original background check screening document.

Compensation

The pay range is established under the collective agreement. The target hiring rate is between $23.64 and $24.02, with a maximum of $24.39. Final placement in the range depends on market conditions, internal equity, and the candidate’s experience, skills, and qualifications.

Accommodation

Reasonable accommodation is available on request.