Sales Agent

Role overview

This position focuses on expanding a financing portfolio by identifying, engaging, and converting qualified micro-business customers into funded clients. Success in the role depends on disciplined underwriting awareness, compliance with regulations, and the ability to build lasting customer relationships.

What you will do

• Generate leads and activate customers who have already been onboarded but have not yet applied.
• Reconnect with prior borrowers to encourage repeat financing.
• Find new eligible micro-businesses through field outreach and structured data-led prospecting.
• Maintain a healthy and qualified sales pipeline that supports monthly targets.
• Explain product features and eligibility rules to potential customers.
• Prepare and submit applications that are complete, accurate, and ready for review.
• Work closely with Credit and Operations teams to help close cases within set service timelines.
• Improve the ratio of applications that progress to disbursement.
• Deliver against monthly disbursement goals and support repeat borrowing growth.
• Contribute to portfolio quality by sourcing responsibly and sustainably.
• Develop strong long-term relationships with clients and ensure a professional customer experience.
• Follow internal policies and regulatory requirements without exception.
• Avoid inappropriate selling practices and keep documentation ready for audit review.
• Keep CRM records current and share weekly and monthly performance updates.
• Monitor core performance indicators such as disbursement volume, application count, conversion rate, and portfolio quality in coordination with Risk.

Qualifications

• A diploma or bachelor’s degree in Business, Finance, Marketing, or a related discipline is required.
• Previous sales experience of 3 to 5 years is required, and lending experience is mandatory.
• Experience working with micro-business clients is strongly preferred.
• Solid understanding of lending products or financial services is essential.

Skills and competencies

• Strong persuasion and negotiation ability.
• Goal-oriented and performance-driven approach.
• Basic financial understanding, including margins and cash flow concepts.
• Ability to present financing terms in a clear and simple way.
• Comfort using CRM and related systems.
• Excellent communication skills in Arabic; English is an advantage.
• Ownership mindset and ethical sales behavior.
• High energy, resilience, and adaptability.
• Ability to thrive in a fast-moving fintech environment.
• Team-oriented mindset with strong collaboration skills across Credit and Operations.

About the employer

Nayla Finance is a rapidly growing Saudi fintech company focused on improving financial inclusion. The business operates with speed, purpose, and a commitment to providing micro-businesses with compliant, practical, and customer-centered financial solutions. The team values accountability, clarity, and measurable impact.