Scheduling Coordinator

Position Overview

The Scheduling Coordinator role supports Orlando Health Imaging Center Scheduling at the Orlando, FL location. This full-time day position focuses on arranging, changing, and cancelling one or more tests and procedures while staying in close contact with physicians, patients, ancillary teams, and surgical areas.

What You’ll Do

• Share accurate scheduling instructions specific to the department and procedure so patients can prepare properly and arrive at the correct time and place.
• Respond to customers with attentiveness, empathy, and practical alternatives when needed.
• Use strong phone etiquette, teamwork, and professional communication in all interactions.
• Support Orlando Health’s Patient First approach and commitment to excellent service.
• Work confidently with registration and scheduling platforms, along with web-based tools and other office systems.
• Handle computer-based tasks that may include data entry and use of multi-line phones, printers, copiers, and fax machines.
• Keep a basic grasp of medical screening needs when coordinating appointments.
• Review daily schedules and communicate changes to the right team members without delay.
• Help the department meet productivity, quality, and customer service targets.
• Maintain familiarity with ICD-9/ICD-10 and CPT coding as needed for the role.
• Spot customer service concerns and resolve them or escalate them for follow-up.
• Follow the Orlando Health professional appearance standard at all times.
• Show consistent, punctual attendance in line with company and legal attendance standards.
• Comply with all Orlando Health policies and procedures.
• Keep regular communication with practices on scheduling-related matters when required.
• Take part in department meetings, training sessions, and improvement efforts.
• Own ongoing professional development and growth.

Qualifications

• High school diploma or equivalent is required.
• Completion of Orlando Health’s medical terminology course is required within 90 days of hire.
• No license or certification is required.
• At least 1 year of experience in retail, customer service, or health care is required.
• Prior computer experience is necessary.

Work Details

This is a full-time day shift position based onsite at 102 W Pineloch Ave in Orlando, Florida.

Additional Information

The position involves maintaining a patient-first service mindset, following all relevant Orlando Health policies, and supporting schedule coordination activities across related practices and departments.