Case Manager

About the Role

At Apex Harmony Lodge, the focus goes well beyond medical care. This position is centered on seeing each resident as a whole person, guiding families through difficult stages, and keeping support well-coordinated, compassionate, and tailored to individual needs.

The organization is seeking a Case Manager who can connect people and services, handle complex situations calmly, and champion the well-being of individuals living with dementia.

What Makes a Good Fit

• You enjoy engaging with people from varied backgrounds.
• You can combine empathy with a professional approach.
• You communicate clearly with residents, relatives, and healthcare teams.
• You are able to stay structured while juggling several priorities.
• You take initiative and look for practical solutions.
• You work well with others and value collaboration.
• You feel motivated by supporting older adults and their families through major life changes.

Key Responsibilities

• Arrange and coordinate care plans so residents receive comprehensive, person-centred support.
• Work alongside nurses, therapists, doctors, and other specialists to deliver high-quality care.
• Develop trusted relationships with residents’ families and act as an important contact point.
• Support admissions, transitions in care, and discharge preparation.
• Track residents’ progress and help organize care reviews when needed.
• Contribute to audits, reporting, and improvement efforts connected to social care services.
• Keep records accurate and ensure practices align with the required standards.
• Take part in multidisciplinary case discussions and care-planning meetings.
• Support residents’ emotional, social, and psychosocial well-being by advocating for their needs.

Requirements

• A Degree or Diploma in Social Work, Psychology, or a closely related field.
• Background in dementia care, case management, healthcare, or community care is an added advantage.
• Strong verbal and written communication skills, along with good interpersonal ability.
• Capability to function effectively within a multidisciplinary setting.
• Comfort using Microsoft Office tools, including Excel, Word, and PowerPoint.
• Genuine commitment to supporting seniors and their families.

Additional Information

This role is not just about case administration; it is about helping residents maintain dignity, giving families reassurance, and making sure no one has to face the dementia journey alone.

If this opportunity aligns with your values, the team would be glad to connect with you.