Client Relationship Executive (Marken)

About the Opportunity

Join a Fortune Global 500 organization and take part in a role where you help shape better customer experiences, contribute to a culture that values performance, and work alongside a talent-focused team committed to continuous growth. This position is designed for someone who brings capability and energy, can support both self-management and team collaboration, and is looking for a role that builds skills for the next stage of their career.

Role Overview

This position focuses on managing client relationships, supporting customer service operations, and coordinating across internal teams to deliver service that aligns with customer needs and company processes.

Responsibilities

• Support the customer service team in handling major client issues and escalations.
• Maintain strong client connections through email, phone, and in-person communication.
• Create effective working relationships with customers as well as operational teams.
• Coordinate across multiple functions to align Marken teams and agents with customer needs, network rules, and internal processes.
• Handle client requests for higher service levels or enhanced shipment monitoring.
• Work with client logistics teams to design and implement solutions for new business needs in line with Marken guidelines.
• Join client meetings on a regular basis to review program progress, service concerns, and related issues.
• Investigate shipment performance incidents in coordination with Global Key Account, QC, and QA teams.
• Prepare performance reports by pulling and analyzing data from Maestro and other systems.
• Convert collected data into clear and relevant reports.
• Carry out general customer service duties whenever needed.

Requirements

• A diploma in Business, Logistics, Supply Chain, or a similar field.
• At least 2 years of experience in customer service or a client-facing role, ideally in healthcare, pharmaceuticals, clinical trials, or logistics.
• Working knowledge of logistics and supply chain processes; experience with temperature-sensitive or clinical shipments is a plus.
• A strong customer-first mindset with a clear commitment to service quality and ongoing improvement.
• Ability to manage several priorities in a busy environment while staying accurate and detail-oriented.
• Strong interpersonal and communication abilities for effective collaboration with clients and cross-functional teams.

Additional Information

This is an evergreen hiring role, so applications may take longer to be reviewed than usual. Candidates are encouraged to apply even if they do not receive an immediate response, since applications will remain active for future openings.

Employment Details

This is a full-time position. The employer also states a commitment to providing a workplace free from discrimination, harassment, and retaliation.