Contract Support

About the Company

SMART delivers facilities management support to organisations across the UK, helping them keep buildings operating safely, efficiently, and in a more sustainable way. The business focuses on dependable planned and reactive maintenance, backed by strong technical knowledge and a customer-first approach.

The company places a strong emphasis on employee growth, offering structured learning and clear routes for career advancement so team members can develop a long-term career in engineering and operations.

Role Purpose

The Contract Support professional will help keep day-to-day operations running effectively. This person will act as a key support for contract delivery, assisting the management team while helping ensure both engineers and customers receive prompt, reliable support.

Key Responsibilities

• Prepare financial and statistical reports for the assigned portfolio and gather data for internal and external monthly reporting.
• Support month-end contract P&L reviews with the Chief Financial Officer, Management Accountant, and Business Unit Management Team.
• Handle daily administrative work for direct sites, including creating work orders, purchase orders, and sales invoices, while helping ensure parts and services are delivered on time.
• Track and review WIP, debt, purchase invoices, open purchase orders, and maintenance invoicing across all contracts, making updates when needed.
• Reply to customer questions in a professional manner, keep client records accurate, and complete quarterly audits of files.
• Send overtime information to payroll, keep an eye on engineers’ schedules, carry out site visits, attend meetings when required, and support other administrative tasks as assigned.

Education and Experience

Prior experience in a comparable position is expected. Academic qualifications at A Level, HNC/D, Bachelor’s, or Master’s level would be an advantage.

Benefits

• Birthday leave is provided as a mandatory day off.
• Life-event leave is included.
• Life assurance coverage is offered.
• 25 days of annual leave plus bank holidays.
• Three fully paid volunteering days.
• Option to buy additional holiday.
• Opportunities for career progression.
• Workplace pension scheme.
• Employee Assistance Programme.

Additional Information

The company highlights its people as a major strength and notes that it continues to invest in staff development. Team members are encouraged to grow professionally while contributing to a collaborative, innovative, and sustainability-focused workplace.

Joining the team means becoming part of a company that aims to help create a smarter and more sustainable future through facilities management.