Field Support Specialist (Freelance / Dispatch)

Job overview

TECEZE is seeking a dependable and adaptable IT support professional to step in on-site when the primary engineering team is unavailable or when dispatch-based support is needed. This role focuses on hands-on technical assistance across user devices, office technology, and day-to-day IT operations.

Key responsibilities

• Deliver on-site support for desktops, laptops, and connected peripheral equipment.
• Set up, configure, and maintain hardware and software in line with company standards.
• Carry out IMAC activities, including install, move, add, and change tasks for IT assets.
• Diagnose and resolve hardware and software issues, including break-fix requests.
• Liaise with original equipment manufacturers and vendors for repairs, replacements, and escalations.
• Track IT assets, maintain inventory records, and keep supporting documentation up to date.
• Create system images for laptops and desktop computers.
• Support printer deployment, troubleshooting, and network printer installation.
• Help with conference room technology, AV setups, and meeting room equipment.
• Provide high-touch support for VIP users and end users.
• Assist with Office 365 issues and basic user account troubleshooting.
• Install and troubleshoot compliance and security-related software.
• Support Mac devices as well as Windows-based systems.
• Work in accordance with defined service level agreements.
• Record incidents and fixes, and contribute to knowledge base documentation.
• Be available for after-hours support, events, and recurring meetings when needed.

Required skills and qualifications

• Solid understanding of desktop and laptop troubleshooting, setup, and configuration.
• Practical experience supporting hardware and peripheral devices.
• Foundational networking knowledge, including DHCP, DNS, and LAN connectivity.
• Experience setting up and resolving issues with printers and network printers.
• Working familiarity with Office 365 support tasks.
• Strong verbal and written communication skills.
• Ability to work autonomously in a fast-paced environment.
• Background in inventory control and vendor coordination.

Additional information

This is an on-site freelance or dispatch support assignment based in Rotorua, Bay of Plenty, New Zealand. The role is part-time. The source did not specify pay, number of openings, eligibility, education requirements, notice period, or start date.