Guest Services Agent

Role overview

Ventia, working alongside the Australian Defence Force, is looking for an experienced Guest Services Agent to help manage on-base accommodation services for Defence personnel at RAAF Tindal in Katherine, Northern Territory.

What’s on offer

• A permanent full-time role as part of a long-running Defence contract
• An appealing compensation package
• Provided uniform and personal protective equipment
• Access to health and wellbeing support, including reduced-cost health insurance and an employee assistance program
• Access to Ventia discounts at more than 450 retailers nationwide, including well-known retail brands

About the role

This position is the first point of contact for guests and plays a key part in creating a warm, professional arrival-to-departure experience. The role involves handling enquiries, coordinating reservations, managing check-ins and check-outs, maintaining accurate records, organising inspections, and ensuring accommodation is presented to a high standard.

Key duties

• Coordinate room reservations and allocations for personnel arriving at or transiting through the base
• Maintain secure control of keys, including arrivals, departures, and storage
• Work with cleaning and maintenance teams, and respond to service requests
• Maintain detailed records such as occupancy figures, rank-based room reports, logbooks, inventory, and condition inspections
• Partner with leadership to match accommodation with rank and availability
• Carry out room quality checks to confirm rooms are functional and guest-ready
• Receive deliveries, use booking-related IT systems, and support visitors and tradespeople

About you

You should have at least 1 year of experience in hospitality or accommodation services. A diploma or degree in hospitality management or a related discipline is an advantage. You’ll need strong MS Office ability, sound record-keeping skills, clear communication, and a strong focus on customer service. A respectful and inclusive approach when working with people from diverse backgrounds is also important.

Security and compliance

To be considered, you must be eligible for a Defence Security Clearance. That means you need to be an Australian citizen and willing to complete and maintain a satisfactory Australian Federal Police check.

About Ventia

Ventia provides essential maintenance, operations, and management services across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, the company focuses on supporting career development and helping people reach their potential.

Inclusion and accessibility

Ventia promotes fairness, inclusion, and respect in how it leads, works, and hires. Applications are welcomed from people of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, people of all genders, identities, sexual orientations, beliefs, and caring responsibilities. The company also supports accessible recruitment and encourages candidates to request adjustments at any stage.

Application note

Position reference number: 167629.