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Role overview

Fortray Global Service Limited is seeking an entry-level Help Desk Support professional who is eager to build a career in IT support. This position is well suited to recent graduates or early-career candidates who want structured training while helping users resolve everyday technical issues.

Key responsibilities

Handle IT support requests received by phone, email, chat, or through a ticketing platform.
Help users resolve routine issues involving hardware, software, printers, and connectivity.
Record, monitor, and refresh support tickets with clear and accurate information.
Diagnose common problems related to Windows, Microsoft Office, and email systems.
Assist with installing, setting up, and updating applications while working under guidance.
Pass unresolved or complex technical matters to more experienced support team members.
Support account setup, password resets, and access-related requests.
Help prepare desktops, laptops, monitors, and other connected devices for use.
Keep thorough records of support actions taken and the solutions provided.
Follow internal IT rules, procedures, and security standards.
Provide courteous, efficient, and professional customer service at all times.

Required qualifications

A bachelor's degree in Computer Science, Information Technology, Software Engineering, or a similar discipline, or completion of the final semester.
Foundational knowledge of computer hardware, operating systems, and networking basics.
Comfort using Windows and Microsoft Office tools.
Strong spoken and written communication abilities.
Good analytical thinking and troubleshooting skills.
Open to learning new technologies and technical workflows.
Able to work on your own as well as with a team.
Well organized with strong time-management habits.

Preferred knowledge

Introductory familiarity with Active Directory and Microsoft 365.
Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
Exposure to remote desktop support tools.
Previous use of a ticketing system is beneficial.
Awareness of cybersecurity best practices is an added advantage.

What the company offers

Training and mentoring provided on the job.
Opportunities to grow within the IT support function.
Practical exposure to enterprise-level IT environments.
A team-oriented and supportive workplace.
Access to professional development and certification opportunities.

Equal opportunity statement

The employer is committed to maintaining an inclusive, supportive, and growth-focused workplace and welcomes applications from all qualified candidates.

Help Desk Support