Junior Claims Handler

Role overview

This opportunity is with a respected Irish insurance company known for its solid standing in the market. The team is hiring for a motor claims handler position, and they are happy to consider candidates already working in claims as well as insurance professionals from broker, insurer, customer service, or sales backgrounds who want to move into a claims-focused role. Full training will be provided.

Working arrangement and reporting line

The role is based in Dublin 12, Ireland, with a hybrid setup requiring two days per week on site. The successful candidate will report to the Claims Manager.

Compensation

The salary range for this position is €34,000 to €40,000, depending on experience.

Day-to-day responsibilities

• Take ownership of motor claims from initial notification through to settlement, including information gathering, liability assessment, and handling claims within delegated authority.
• Act as the primary contact for customers, brokers, and service providers, supporting them clearly and professionally throughout the claim journey.
• Use sound judgment in decision-making, identify possible signs of fraud, and maintain precise claim documentation.
• Collaborate with colleagues, assist with workflow where needed, and help build a positive and cooperative team culture.
• Work with loss adjusters, solicitors, and other external partners as required.
• Contribute to training activities, projects, and ongoing process improvements.

Candidate profile

The employer is looking for someone with claims experience or broader insurance-sector experience, ideally gained with a broker or insurer in a customer service or sales capacity. Holding APA (Personal & Commercial) or CIP qualification is essential. Strong communication, good organisation, a problem-solving mindset, and a customer-first approach are important, along with the ability to work proactively as part of a team.

Offer and benefits

• Fixed-term contract of 12 months, with many such positions typically leading to permanent opportunities.
• Hybrid working pattern with two days per week in the office.
• Performance bonus of up to 8%.
• Pension contribution of up to 8%.
• Discounts on car and home insurance.
• Employer contribution toward health insurance.
• Lunch allowance.
• Wellness allowance.
• Supportive colleagues, ongoing training, and scope to develop your career.

Additional information

Interested candidates were invited to get in touch with Iraia Sanchez by phone at +353 15225356 or by email at [email protected]. Applicants were also informed that submitting an application means agreeing to the secure storage of their CV in the recruiter’s applicant tracking system.