Network Security Back Office Manager

About the Company

Sirar by stc is an advanced cybersecurity and technology organization founded by stc, a leading provider of ICT and digital services in the region. The company delivers modern security services that help businesses strengthen their cyber defenses, protect digital environments, and run operations safely and efficiently.

Role Overview

The Network Security Back Office Manager is responsible for supporting and safeguarding IT security operations, acting as a senior technical authority for back-office support, escalations, and continuous improvement across managed security environments.

Key Responsibilities

• Serve as a subject matter expert for IT system security and provide up to level-3 support.
• Review escalations and offer advisory support to front-office and back-office teams.
• Act as a technical reviewer within change management and continuous improvement workflows.
• Review fault management activities and support ongoing service enhancements.
• Perform problem analysis and resolution using structured troubleshooting methods.
• Validate root cause analysis and incident reports prepared by L1 and L2 engineers; complete RCA and incident reporting for complex cases when required.
• Open customer trouble tickets with vendors and technical support teams.
• Coordinate system changes with the relevant stakeholders to reduce service impact.
• Track and communicate issues that require escalation, and drive follow-up actions.
• Manage support tickets related to new configurations, change requests, and troubleshooting.
• Monitor security events, incidents, and potential breaches.
• Strengthen security system configurations and hardening controls.
• Provide technical guidance during client onboarding.
• Maintain expert-level knowledge of technologies and platforms used in managed networks.
• Recommend actions in response to the latest vulnerabilities.
• Carry out any additional duties assigned by the line manager.

Education and Certification

A bachelor’s degree in Cybersecurity, Computer Science, Computer Engineering, Information Technology, or a closely related field is required. Professional certifications such as CCNP Security, CCIE, CISSP, or similar security credentials are preferred. Vendor/technology certifications are also preferred, along with operating system certifications such as MCSE and RHCSA.

Experience

Applicants should bring at least 7 years of relevant experience, ideally in network security operations within a telecom environment.

Technical Skills

The role calls for strong hands-on knowledge of next-generation firewalls, IPS, NAC, VPNs (including IPSEC, dial-up, and SSL), and NAT. It also requires solid expertise in IT security infrastructure, endpoint security tools such as DLP, antivirus, DAM, EDR/NDR, and XDR, as well as web and email security. Familiarity with APT, sandboxing, SSL offloading, PKI concepts, networking technologies, security monitoring tools, packet capture, Wireshark, tcpdump, virtualization, storage, and identity-management security practices is important. A good grasp of TCP/IP, network protocols, ITIL processes, incident/problem/change/release management, and advanced troubleshooting is essential.

Important Notice for Candidates

By submitting an application, candidates confirm that they have read and understood the company’s Candidate Privacy Notice and agree to the processing of their personal data under that notice.

Additional Notes

This role requires strong communication, reporting, and time-management skills, along with the ability to explain complex technical matters clearly to a wide range of security stakeholders.