Office Manager

Role overview

We are seeking a highly organized Office Manager to keep day-to-day operations running efficiently for a growing home repair and improvement services business. This position blends customer communication, scheduling coordination, and administrative support, with opportunities to grow into a leadership path over time. No construction background is needed.

In this role, you will speak with customers to explain available services, how the business works, pricing, and scheduling options. A major part of the job is matching the right craftspeople to the right customer and helping ensure each project moves smoothly from inquiry to completion.

This opportunity is ideal for an administrative professional who enjoys solving problems, supporting customers, and working in a fast-paced environment with varied daily challenges.

What the company offers

• Competitive hourly pay in the range of $25 to $30
• Flexible work scheduling
• Health insurance support or reimbursement
• Paid time off / vacation
• Performance-based bonuses
• Cell phone reimbursement
• Company credit card access
• Regular pay reviews
• Clear advancement and growth opportunities
• Additional benefits may be available

Key responsibilities

You will handle both customer-facing and back-office coordination tasks to help maintain smooth operations and a positive customer experience.

• Respond to incoming job leads promptly
• Manage outbound and inbound calls for sales support and customer education
• Explain services, pricing, availability, and the company’s service model to customers
• Coordinate schedules and material orders for multiple craftspeople and projects
• Use dispatching and schedule management software to organize work
• Return customer calls and follow up with previous customers when needed
• Complete paperwork and filing tasks accurately
• Help resolve operational and logistical issues to keep projects on track
• Support craftspeople with scheduling efficiency and material planning

What we are looking for

The right candidate should be detail-oriented, self-motivated, and comfortable balancing administration, communication, scheduling, and light sales support. Strong people skills and the ability to think quickly are essential.

• High school diploma or GED
• 3 to 5 years of experience in administrative assistance or scheduling is preferred
• Comfort with sales conversations
• Ability to adapt quickly to technology and software tools
• Strong customer service background
• Solid office management capabilities
• Fast typing ability; ten-key skills are an added advantage
• Excellent multitasking and prioritization skills
• Strong verbal and written communication skills
• Good interpersonal skills and the ability to work well with customers and craftspeople
• Solution-oriented mindset and quick decision-making ability
• Basic understanding of sales and marketing concepts is helpful
• QuickBooks Online or similar accounting knowledge is a plus
• Customer-facing experience is a plus
• ServiceTitan experience is a major advantage

Additional information

This role is part of a national home improvement and home repair services organization that operates through independently owned and managed franchise locations. The position supports a team of skilled craftspeople and helps deliver a professional, high-touch service experience to repeat and referral customers.

The work culture emphasizes flexibility, professionalism, safety, and support for team members. Many projects are lighter-duty and often carried out indoors in temperature-controlled environments. The company also highlights long-term growth potential and a family-like team atmosphere.

Terms and franchise notes

Your application will be reviewed directly by the local franchise owner, who makes all hiring decisions for this role. Employment-related questions should be directed to the franchise location rather than the corporate organization.