Operations Manager (Beauty/CPG)

About the company

Hae CPG is an operations and supply chain consulting partner for growing beauty and wellness brands. The company works as an extension of client teams, helping build, manage, and strengthen the operational systems that support sustainable growth.

Its support covers the full product journey, from early setup through retail and omnichannel expansion. The work includes both hands-on execution and longer-term planning to keep operations efficient and scalable.

The company’s capabilities include inventory and supply planning, production and packaging coordination, 3PL sourcing and transitions, retail and e-commerce fulfillment, and transportation logistics. The team has experience supporting brands that ship to major U.S. and international retailers, including Sephora, Ulta, Target, Walmart, CVS, Nordstrom, and others.

Role overview

Hae CPG is hiring an experienced Operations Manager with a background in CPG and beauty to join the team. This person will work closely with leadership to manage client relationships and keep daily operations moving smoothly across logistics, retail operations, inventory planning, and vendor partnerships.

The role suits someone who is genuinely interested in supply chain and operations, enjoys both strategic thinking and detailed execution, and can communicate clearly while adapting to changing priorities and workflows. It offers the chance to make a direct impact on client operations and grow in the consumer product operations space.

Working arrangement

This is a full-time remote role. Although the position is remote, the working schedule is 9:00 AM to 6:00 PM EST. The office location listed for the company is Brooklyn, NY.

Responsibilities

• Collaborate with the Hae CPG team to run and improve daily client operations across supply chain coordination, retail fulfillment, logistics, freight and transportation, inventory control, reporting, and planning.
• Build and maintain productive relationships with brand teams, vendors, retail partners, and logistics stakeholders, ensuring prompt communication and issue resolution.
• Create, organize, and update client-facing and internal documentation such as reports, SOPs, and templates so they stay current with operating processes.
• Support reporting for inventory reconciliation, outbound logistics, freight activity, and retail operations, then translate the data into useful insights for decision-making.
• Oversee timely and accurate shipment of retail purchase orders across retail channels and systems, including EDI, 3PL WMS platforms, and Amazon Seller/Vendor Central, while resolving fulfillment issues.
• Review 3PL, freight, and shipping invoices and expenses for accuracy and cost efficiency.
• Make sure B2B outbound shipments follow retailer routing rules, analyze chargebacks, prepare reports, and handle disputes when needed to correct errors and recover costs.
• Support the setup and reliability of operational systems across ERP platforms, retail tools, WMS, inventory software, and middleware, including troubleshooting data flow and technical issues.
• Manage day-to-day coordination with 3PLs, freight forwarders, and assembly partners to support efficient e-commerce and retail order delivery, including special projects and BOM management.
• Coordinate movement and delivery of finished goods, components, and packaging materials for domestic and international shipments, ensuring everything is documented and tracked properly.
• Track inventory across all locations, identify discrepancies, and implement control measures to improve stock accuracy, prevent stockouts, and reduce shrink.
• Handle client purchase orders and production schedules, work with vendors to keep orders on track, and adjust timelines based on delays and demand needs.
• Train and support Operations Associates across e-commerce, retail, customer experience, inventory allocation, and outbound logistics while helping them follow procedures and meet company standards.

Requirements

• At least 4 years of experience in retail or CPG operations, ideally in a startup environment; retail fulfillment experience is a plus.
• Strong interest in operations and supply chain work, with a clear motivation to improve processes and efficiency.
• Excellent analytical ability and comfort working with data, formatting, manipulation, and detailed reporting; retail math is a bonus.
• Self-directed, proactive, and collaborative, with an entrepreneurial mindset and the ability to work independently without heavy supervision.
• Highly organized and meticulous, able to balance multiple clients, emails, timelines, launches, and purchase orders at once.
• Capable of combining creativity with data to develop practical and efficient solutions.
• Resourceful and adaptable problem-solver who can respond well to a changing business environment.
• Comfortable working in a fast-moving setting while maintaining accuracy and attention to detail.
• Strong interpersonal and communication skills, with the ability to build relationships with both internal teams and clients.
• Motivated by startup environments and interested in helping shape growth, culture, and process improvement.
• Advanced Excel capability, including formulas, pivot tables, report creation, and data analysis.
• Experience across retail channels such as big box, mass, specialty, and boutique stores, along with understanding of routing guides and retail fulfillment flows.
• Familiarity with retail systems such as RetailLink, TMS, Partners Online, DSCO, and CommerceHub, plus exposure to Shopify, QuickBooks, WMS, ERPs, and EDI.
• Previous experience managing or leading a team.

Application instructions

Applicants should email [email protected] with the subject line “Job Application - Operations Manager.” The email should include a brief introduction and an attached resume. Applications are reviewed only through email.