Operations Manager

Job overview

Cartrack is a global smart mobility SaaS business serving more than 2,000,000 subscribers across 23 countries. The company is hiring an Operations Manager or Assistant Manager for its Singapore team. The workplace is collaborative, energetic, and expanding quickly, with room for team members to shape how the business improves through ideas that strengthen innovation and efficiency.

Key responsibilities

• Lead the after-sales function by defining service expectations and making sure team performance stays aligned with KPI targets.
• Build smooth coordination across departments so customer issues are resolved as quickly as possible.
• Review and refine operating procedures on an ongoing basis to improve service quality, customer experience, and team productivity.
• Develop and apply fresh approaches to raise satisfaction, loyalty, and retention by exceeding customer expectations.
• Handle escalated complaints, managerial-level concerns, and special customer requests.
• Prepare weekly and monthly management reports.
• Provide leadership, coaching, and training to after-sales staff so they can perform confidently and support a strong brand image.

Requirements

• A Diploma or Bachelor’s degree in Business, backed by strong academic results.
• At least 5 years of experience in customer service, preferably in the automotive aftermarket or SaaS sector; similar industry exposure is an advantage.
• Strong written and spoken communication abilities.
• Comfortable using English fluently in professional settings.
• Effective leadership and people management capability, along with sharp problem-solving skills and the ability to think creatively when finding solutions.

Additional information

This is a full-time onsite role based in Singapore, Singapore. The posting does not mention salary, perks, number of vacancies, or start date.