Relationship Manager / Cluster Manager

About the Company

The client is a technology-led fintech unicorn with strong growth momentum. In the latest financial year, the company reported a PAT of 250 crore and an AUM of 15,000 crore.

Role Overview

This position is focused on expanding a secured lending business across assigned markets. The role suits a driven professional who can source, manage, and convert leads into disbursals while building a strong offline distribution network.

Coverage areas include Noida, Delhi (Uttam Nagar), Lucknow, and Jaipur. Candidates with experience in Affordable Housing will have an added advantage. Those with team-handling experience may be considered for the Cluster Manager role.

Key Responsibilities

The Relationship Manager will support growth in secured lending products such as Home Loans, LAP, Micro LAP, and MSME LAP by combining app-based lead sourcing with on-ground channel development.

• Own monthly disbursal targets for the assigned city or territory.
• Convert leads generated through the app and open-market referrals into logged-in cases and disbursals.
• Improve funnel performance across lead-to-login and login-to-disbursal stages.
• Develop and maintain a strong network of referral sources, including brokers and connectors.
• Work with local influencers, developers, and agents to expand the lead pipeline.
• Coordinate with banks, NBFCs, and HFCs to move files efficiently and close disbursals.
• Collaborate with central operations, credit, and product teams to resolve escalations and meet turnaround expectations.
• For candidates with relevant team leadership experience, manage cluster-level responsibilities where applicable.

Experience and Requirements

The ideal candidate should have 1 to 3 years of experience in secured lending, especially Home Loans or LAP, with an NBFC or HFC. Hands-on exposure to local channel management and prior sales experience in secured lending are important.

This role requires the ability to build referral ecosystems, influence partner performance, and maintain a consistent disbursal pipeline. Performance will be measured through monthly HL and LAP disbursals, lead conversion ratios, referral activation, and cost of acquisition.

Eligibility

Any graduate can apply for this opening.

Additional Information

This opportunity is intended for professionals who can contribute to a hybrid sourcing model that combines digital app leads with offline partner-led sourcing. Strong collaboration with lending partners and internal teams will be key to success in the role.

Key Focus Areas

• Secured lending sales
• Home Loans and LAP sourcing
• Channel and referral partner management
• Lead funnel optimization
• Partner coordination with banks and NBFCs
• Field sales and open-market sourcing
• Stakeholder management
• Disbursal growth

KPIs

• Monthly HL and LAP disbursals
• Lead-to-login and login-to-disbursal conversion ratios
• Referrer activation
• Cost of acquisition