Student Mentor

About OffSec

OffSec, established in 2006 by the founders of Kali Linux, is a leading provider of ongoing professional and workforce development for cybersecurity professionals. Its hands-on training approach is designed to close the infosec skills gap by helping organizations build practical capability in the areas that matter most today.

With a distributed team spread across more than 40 countries, OffSec values inclusion, diverse backgrounds, and global collaboration. The organization includes internationally recognized authors, conference speakers, and experienced technology professionals from both private industry and government.

Role Overview

The Student Mentor supports OffSec learners by responding through live chat and support email, while also grading exams according to the certification earned by the candidate. Depending on individual strengths, the role may also involve contributing to onsite, online, or remote training delivery, vulnerable machine testing, wiki development, network troubleshooting, and software development. Other related assignments may be added when needed.

Key Duties

• Assist and communicate with students through the OffSec Community Platform, live chat, and support email.
• Deliver live streams or webinars to explain concepts, walk through machines, or cover cybersecurity-related topics.
• Contribute to initiatives such as curriculum planning, learning path design, new course evaluation, lab machine testing, and rollout of tools or systems.
• Review and grade certification exams.
• Test, configure, deploy, and resolve issues in OffSec lab systems and machines.
• Develop and keep department documentation, guidelines, procedures, and process materials up to date.
• Complete daily work and ongoing student support tasks in a timely and satisfactory manner.
• Review accommodation requests and the supporting documents, approve where appropriate, and maintain accurate records of decisions.
• Support cross-functional teams as required.
• Work flexibly across shifts and adjust for different time zones when necessary.
• Travel internationally to customer sites or training conferences without travel restrictions when required.

Qualifications

• OSCP certification is required.
• Strong cybersecurity mindset with the ability to approach problems creatively and innovatively.
• Excellent command of English, including reading, writing, and comprehension.
• At least 3 years of broad IT experience, including 2 years or more in server-side technologies and administration, plus hands-on experience with Linux and Windows troubleshooting.
• Working familiarity with enterprise networking configuration.
• Exposure to defensive cybersecurity concepts such as SOC, incident response, threat hunting, MITRE D3FEND, and the NICE framework is advantageous.
• Strong focus on improving customer experience, success, and engagement through data and metrics.
• Excellent interpersonal skills and a strong customer service orientation.
• High attention to detail, along with strong analytical and investigative ability.
• Comfort working independently in a fast-paced environment with tight deadlines.
• Ability to collaborate effectively as part of a remote team.

Desired Experience

• Background in teaching or mentoring.
• Strong written and verbal communication skills.
• Good knowledge of networking, virtualization, Windows, storage, and backup technologies.
• Previous experience in a remote work setting.
• Experience using customer service ticketing systems.
• Strong problem-solving capability.

Working Conditions

This is a full-time home-office position. The role requires shift coverage on a 24/7 schedule, including evenings and weekends. The expected shift is 05:00–13:00 GMT.