SVP Technology

About Kempinski

Kempinski is a luxury hospitality group known for creating distinctive stays and memorable experiences rather than simply providing accommodation. Built on a heritage of refinement and innovation, the brand has expanded into a global portfolio of celebrated hotels and resorts, each offering a blend of elegant service and local character.

The company places strong emphasis on empowering its people, encouraging individuality, and creating an environment where careful attention to detail and a passion for hospitality can thrive. Joining Kempinski means contributing to a legacy focused on exceptional guest experiences and a rewarding career journey.

Role Overview

The SVP Technology will lead the design and execution of a high-performing technology environment that supports ultra-luxury guest experiences, operational effectiveness, and differentiation across the Group’s international portfolio.

As part of the extended executive leadership group, this role will steer the modernization and transformation of the Technology function so it becomes a strategic driver of performance, personalization, and scalable growth.

Key Responsibilities

• Improve the full digital guest journey across all properties.
• Maintain smooth connectivity between PMS, CRM, revenue, POS, and guest-facing solutions.
• Support data-led personalization and service delivery aligned with luxury brand expectations.
• Promote innovation in guest engagement, mobile services, and experience-based technologies.
• Create and implement a future-focused technology roadmap that reflects brand and ownership priorities.
• Set and align technology standards across corporate and hotel operations worldwide.
• Oversee investment governance and ensure measurable value from all technology initiatives.
• Upgrade infrastructure across corporate and hotel settings using cloud-first and resilient architecture principles.
• Manage core enterprise and hospitality applications.
• Simplify and standardize the global application environment while retaining flexibility at property level.
• Build enterprise-wide governance and stronger advanced analytics capabilities.
• Use predictive analytics and AI to improve revenue, operations, and guest satisfaction.
• Ensure strong cybersecurity measures to protect guest data and brand information.
• Raise IT service delivery standards across the global hotel network.
• Introduce clear SLAs, KPIs, and governance for performance management.
• Strengthen relationships with vendors and improve strategic sourcing approaches.
• Redesign the global Technology operating model.
• Reshape team structure and capability to suit a premium hospitality environment.
• Embed a service-led, performance-focused culture within IT.
• Drive digital transformation across corporate and hotel functions.
• Lead change management across a geographically distributed organization.

Experience and Expertise

This role calls for a senior technology leader with extensive experience in luxury hospitality or other premium multi-site businesses. The ideal candidate brings a strong track record in transformation, modernizing legacy platforms and operating models while maintaining service excellence.

The position also requires a deep understanding of guest-centric digital ecosystems, the ability to balance global consistency with property-level agility, strong executive presence, and the confidence to communicate effectively at board level. Experience guiding diverse international teams through complex change is essential.

Additional Information

Department: Information Technology (IT)

Location: United Arab Emirates - Dubai

The vacancy is for a full-time, on-site leadership position based in Dubai.