Assistant Front Office Manager (German Speaker)

About the Role

As an Assistant Front Office Manager, you will help lead front office activities while creating warm, memorable guest experiences. This position focuses on keeping daily reception and guest service functions running smoothly, supporting the team, and ensuring high standards across the front desk.

Key Responsibilities

• Help manage everyday front office operations, including guest reception, registration, room inventory control, and compliance with hotel standards and procedures.
• Track guest feedback, respond to service concerns, and work with the team to improve satisfaction levels.
• Assist with revenue-focused activities such as promoting hotel services and using upselling techniques to support occupancy and income growth.
• Keep the team updated on hotel offerings, services, and nearby attractions, and help arrange relevant training sessions.
• Greet guests, handle questions, and resolve issues quickly and professionally to maintain service quality.
• Check VIP reservations and make sure arrival and departure experiences are smooth and personalized.
• Supervise front office staff, review performance, coach team members, and encourage a positive and efficient work culture.

Qualifications

Success in this role comes from living Hilton’s values: delivering genuine hospitality, acting with integrity, leading by example, working well with others, taking ownership, and responding with urgency and discipline in every task.

About Hilton

Hilton is a global hospitality company known for a strong workplace culture and a commitment to exceptional guest service. The company has served more than 3 billion guests worldwide and continues to build on its mission to bring warmth and hospitality to every stay. Hilton has also been recognized among the world’s best workplaces and offers career growth opportunities across its global brand portfolio.

Benefits

Hilton offers a range of team member benefits designed to support wellbeing and life outside work. These may include heavily discounted travel, paid parental leave for eligible team members, compassionate crisis support, and mental health resources through the company’s wellbeing programs and employee assistance offerings.

Additional Information

Benefit availability can differ by location and is subject to the applicable employment terms and conditions, as well as the rules of each individual program or plan.