Assistant Housekeeping Manager

Company Overview

The Hoxton is a collection of neighbourhood-focused hotels designed to feel open, lively, and welcoming. Since opening the first property in Shoreditch, the brand has aimed to offer more than just accommodation by combining style, value, and public spaces where guests and local visitors can relax and enjoy the atmosphere of the area.

Role Summary

This role sits within the housekeeping leadership team and supports the Head Housekeeper in delivering consistently high standards across guest rooms and public areas. You will help guide the team, monitor quality, manage stock and costs, and contribute to a warm, well-run operation that creates memorable guest experiences.

What You’ll Receive

• Join a team that is genuinely enthusiastic about delivering memorable hospitality.
• Competitive pay package.
• 30 days of leave, including bank holidays, plus pension and life insurance coverage.
• Meals provided during your shift.
• A complimentary stay at The Hoxton and dinner for two when you begin.
• Structured onboarding and ongoing learning to help you succeed and grow in the role.
• Time away from work to support one of the partner charities through volunteering.
• Recognition rewards such as Hox Hero and Nifty Fifty for living the company values.
• Access to a yearly diversity and inclusion events calendar.
• Regular team socials, including High Fives and team celebrations.
• A workplace where you can challenge convention and contribute in a creative, fulfilling environment.
• Opportunity to join a fast-expanding international hospitality group.
• Generous discounts across The Hoxton and the wider Ennismore family.

Key Duties

• Partner with the Head Housekeeper to ensure guest rooms are consistently clean, well presented, and ready to welcome returning guests.
• Support, motivate, and lead the housekeeping team by setting the standard through your own actions.
• Maintain strong standards in bedrooms and shared areas through SOPs, training, and routine inspections.
• Look for practical ways to improve housekeeping processes and working methods.
• Keep an eye on departmental spend and work within agreed budget limits.
• Oversee housekeeping inventory and monitor orders to ensure supplies are properly controlled.
• Contribute to the development of team members so they can reach their potential.
• Work collaboratively with front office, maintenance, and food & beverage teams to support a seamless guest experience.
• Assist in coordinating with external housekeeping providers.

Candidate Profile

The right person will bring a genuine love for hospitality, a positive attitude, and a collaborative mindset. You should be comfortable leading by example, attentive to detail, and ready to take ownership of your work while supporting those around you. The role suits someone who enjoys doing things differently, works well in a team, and takes pride in delivering high standards.

Skills and Experience

• Previous housekeeping experience at a comparable level, or readiness to move into a leadership position.
• Working knowledge of Opera, Knowcross, or similar property management systems.
• Strong attention to detail and the ability to notice quality gaps quickly.
• Confidence in supervising and developing others.
• Practical, hands-on approach to getting work completed.
• Ability to take ownership of tasks and follow them through to completion.
• Collaborative communication and teamwork across departments.
• Understanding of stock control and cost awareness.

Additional Information

What’s included in the package is also reiterated here: a team committed to excellent hospitality, competitive compensation, 30 days of holiday including bank holidays, pension and life insurance, meals on shift, a welcome stay and dinner for two, training and continuous development, volunteer time, recognition awards, diversity and inclusion initiatives, team gatherings, creative working culture, international growth opportunities, and discounts throughout The Hoxton and Ennismore network.