Call Center Agent

Role overview

The Ritz-Carlton, Doha is looking for a Call Center Agent to join its reservations team at the West Bay Lagoon property in Doha, Qatar. This is a full-time, non-management position within a luxury resort known for refined hospitality, premium guest experiences, and the brand’s Gold Standards.

The resort has been established on the Arabian Gulf coastline for nearly 24 years and features 374 rooms and suites, restaurants, spa and fitness facilities, pools, a private beach, a Club Lounge, and event spaces for meetings and weddings. The role supports the property’s commitment to delivering thoughtful, high-quality service to guests.

What you will do

• Handle reservation enquiries, modifications, and cancellations received by phone, fax, or mail.
• Assess guest needs, recommend suitable room categories, and confirm room availability and pricing.
• Clearly explain deposit requirements, special rates, and cancellation terms to callers.
• Record special requests and respond to questions about room features and hotel facilities.
• Use sales-focused techniques to help maximize revenue.
• Enter, retrieve, and update information in the reservations system.
• Apply the correct reservation codes and rates for complimentary stays, employee discounts, travel agent inspection rates, wholesale bookings, and similar categories.
• Escalate guest concerns through the proper internal process when needed.
• Deliver professional guest service, acknowledge guests warmly, and support people with disabilities as required.
• Maintain strong teamwork, communicate clearly, and comply with quality standards and company procedures.
• Protect confidential information, safeguard company property, and uphold guest and coworker privacy and security.
• Complete additional tasks assigned by supervisors, including light physical duties such as moving or handling objects up to 10 pounds.

Candidate profile

The ideal candidate is service-oriented, professional, and comfortable working in a fast-paced hospitality environment. The role requires strong communication skills, attention to detail, and the ability to follow established procedures while maintaining a polished guest experience.

About the workplace

The Ritz-Carlton promotes a culture built around passion, care, dedication, and pride. Team members are supported through training, development, and opportunities for growth across Marriott International properties locally and internationally.

Rewards and support

• Accommodation, flight tickets, transportation, meals, and a competitive package.
• Structured training and leadership development opportunities.
• Recognition and rewards for outstanding service.
• Preferential employee rates at Marriott hotels worldwide.
• Dining and wellness discounts for employees and their families.
• Medical insurance coverage.
• Dedicated HR support focused on employee success and wellbeing.

Preferred qualifications

• High school diploma or GED equivalent.
• No prior work experience is required.
• No supervisory experience is required.
• No license or certification is needed.

Additional information

Job number: 26076485

Job category: Reservations

Schedule: Full time

Remote work: No

Position type: Non-management

Marriott International is an equal opportunity employer and values a workforce with diverse backgrounds, talents, and experiences. The company does not discriminate on any protected basis, including disability, veteran status, or any other basis protected by law.

Team members are expected to uphold the brand’s Gold Standards every day, including the Employee Promise, Credo, and Service Values, while contributing to the luxury service culture for which The Ritz-Carlton is known.