Community Program Manager

About vivenu

vivenu is a fast-scaling global company in live entertainment technology and event ticketing. Its platform is used by major names such as the Grammys, the Golden Globes, Stanford University, and the Hockenheimring to turn ticketing into a strategic growth lever rather than just a transaction. Supported by more than $65 million in funding, the company helps organizers control their brand experience, gain richer data insights, and fit ticketing smoothly into their digital systems.

With six offices around the world, vivenu provides a flexible, easy-to-use solution and strong support for even highly complex ticketing needs, enabling event organizers to create better experiences and grow their business.

Role overview

As Community Program Manager, you will use your relationship-building ability, creativity, and execution skills to activate and grow vivenu’s community. The role is focused on building meaningful connections, strengthening brand engagement, and turning community activity into measurable business impact.

Key responsibilities

• Grow and energize the ambassador network across sports, venues, and live entertainment, while building relationships that create warm introductions, qualified leads, and measurable revenue outcomes.
• Plan and deliver high-impact activations such as college sports conferences, venue summits, trade shows, meetups, booth presence, VIP dinners, and sponsored networking events.
• Lead product briefings, workshops, and info sessions for clients and ambassadors so they stay aligned with vivenu’s roadmap, new releases, and best practices.
• Manage ambassador benefits, branded merchandise, and digital engagement campaigns that strengthen loyalty and enthusiasm for the brand.
• Represent vivenu at events in person, build new connections, recruit ambassadors, and create experiences that contribute to pipeline and revenue.
• Keep ambassador and event data well organized in CRM systems and turn insights into actionable input for Sales, Marketing, and Product.
• Support broader community initiatives when needed, including forums, labs, and webinars that deepen knowledge sharing across the vivenu ecosystem.
• Report directly to the Head of Global Community and Events and coordinate with Community and Events teammates across EMEA to maintain global alignment.

Requirements

• At least 4 years of experience in ambassador programs, community, or field marketing roles where relationship-building has driven measurable results.
• Existing networks and relationships in sports, live events, universities, or entertainment, with the ability to expand them strategically.
• A clear understanding of how relationships, events, and revenue connect, including the ability to convert introductions into opportunities.
• Experience managing events, workshops, or activations end to end, from planning through execution.
• Strong communication and storytelling skills, with confidence in representing the company and leading sessions for different audiences.
• Solid operational discipline, comfort with CRM tools, and the ability to juggle multiple programs, perks, campaigns, and follow-ups reliably.
• A self-directed working style combined with the ability to collaborate closely with Sales, Marketing, and Product teams.

Why vivenu

• Work on mission-critical live entertainment technology used by global brands and events.
• Join a profitable, VC-backed company with sustainable growth and ongoing investment in people and product.
• Collaborate with a team of more than 160 professionals, including leaders with experience at Google, Slack, and Salesforce.
• Be part of a diverse, merit-driven organization with six offices worldwide.
• Benefit from a fast-growing scale-up environment with continuous learning and shared momentum.
• Work alongside accomplished founders and award-winning leaders helping shape the future of ticketing technology.

Inclusion and hiring process notes

vivenu states that it values a diverse range of perspectives, experiences, and voices, and aims to create an environment where people can contribute, grow, and thrive.

The company may use AI tools to assist with parts of recruitment, such as application review, resume analysis, or response assessment. These tools support the hiring team but do not replace human decision-making. Final hiring decisions are made by people. Candidates who want more information about data processing can contact the company directly.

Compensation note

The approximate compensation range mentioned for this role in New York, NY is USD 80,000 to USD 100,000. Final pay depends on relevant experience, skills, and certifications, and commission is not guaranteed.