Customer Service Representative

About the Role

Domino's is a global leader in pizza delivery, and this position is built for someone who enjoys working in a fast-paced, people-focused environment. The role can suit someone looking for a full-time or part-time schedule, with shifts designed to fit around school, friends, or a second source of income. If you have a friendly personality and strong people skills, this could be a good fit.

The company is expanding quickly and offers room to develop over time, including possible movement into leadership and management paths. Domino's emphasizes teamwork, pride in service, and creating a workplace where people from different backgrounds can contribute and grow.

What You'll Do

• Handle customer interactions with professionalism and a positive attitude.
• Support store operations during busy periods and help keep service moving efficiently.
• Work with the team to prepare, bake, or hand off pizzas during high-demand hours.
• Take phone calls and communicate clearly with customers and team members.
• Help with general store tasks as needed while maintaining quality and speed.

Work Environment

This role involves being on your feet for much of the shift and working in a busy store setting. You may be exposed to changing weather when handling outdoor tasks, as well as food odors, cornmeal dust, tight work areas, and hot equipment. Store temperatures can range from 36 degrees in cooler areas to 90 degrees or higher in some parts of the store.

Physical Requirements

The job includes standing for long periods, short-distance walking, occasional sitting for paperwork, and regular lifting, carrying, pushing, pulling, bending, crouching, climbing, and reaching. You may need to lift deliveries of up to 50 pounds, stack supplies on shelves, carry trays and ingredients, and perform repeated hand and arm motions while using store tools and equipment.

Skills and Abilities

The role calls for strong customer interaction skills, the ability to stay calm under pressure, sound judgment, attention to quality, and comfort working alone or with others. You should also be able to handle repetitive tasks, analyze information when needed, and use basic tools and equipment such as a phone, calculator, computer, and food preparation tools.

Advancement

Many team members have started in frontline store roles and progressed into delivery, management, corporate operations, or franchise ownership. The company highlights internal growth and long-term career opportunities for employees who want to advance.

Diversity

Domino's says it values individual differences and aims to build an environment where every team member can contribute fully and reach their potential.

Additional Information

Paperwork may be completed at a desk in an office setting. Work surfaces are typically 36 to 48 inches high. Deliveries may arrive more than twice a week and are handled with a hand truck.

Tasks may include moving cases of ingredients and supplies, carrying sauce containers and dough trays, pushing tray dollies, using stairs or ladders occasionally, and performing repeated reaching and bending during food assembly, stocking, cleaning, and front counter work.

Employees may also need to use pens, pencils, computers, telephones, calculators, TDD equipment, a pizza cutter, and a pizza peel.

Temperament Requirements

The job suits someone who can direct activities, work independently or with a team, handle stress, maintain strict quality standards, interact well with people, and make decisions based on information and judgment.