Customer Support Specialist

About the Opportunity

This role sits within a rapidly expanding software company focused on helping salons and spas improve profitability. The product is already well regarded across the United States and Canada, serving thousands of customers, and the business is aiming for category leadership in the years ahead.

The company operates mostly remotely and values ambitious, collaborative people who can contribute to a high-performing team. Team members come together periodically every few months, but day-to-day work is remote.

Customer experience is central to the business. In this position, you will be expected to deliver prompt, accurate, and empathetic support to customers, helping resolve issues and improving their overall experience with the product. This is a fast-moving startup environment where strong service standards matter and where your work will have a direct effect on customer satisfaction and retention.

Responsibilities

• Handle customer questions and troubleshoot issues, mainly via chat and also by phone when needed.
• Build a deep understanding of the product and the industry so you can provide informed, high-quality support.
• Partner with internal teams to diagnose and resolve technical problems raised by customers.
• Record recurring customer problems and the solutions used to address them.
• Offer tailored guidance and proactive follow-ups to support customer satisfaction and loyalty.
• Work on a Monday through Friday schedule from 9:00 am to 6:00 pm Pacific Time or Mountain Time.

Requirements

• At least 1 year of experience supporting software customers.
• Quick learning ability, resourcefulness, and a proactive attitude toward solving problems.
• Comfort working independently while still being an effective team collaborator.
• Ability to stay effective when handling difficult situations and complex issues under pressure.
• Genuine interest in working with people from varied backgrounds and treating others with respect and care.
• Strong written communication skills.

Perks

• Health, dental, vision, life, and long-term disability insurance.
• A generous monthly wellness allowance for activities such as gym memberships and yoga.
• Premium access to the Calm app.
• One Medical membership.
• Flexible unlimited paid time off.
• 401(k) plan available without employer matching.
• Employee stock option program.

Additional Information

This opportunity is presented through a talent platform; it is not the employer and does not make hiring decisions. Selecting apply will direct you to the platform to review the role and employer details.

The company is an equal opportunity employer and is committed to building a diverse and inclusive workplace.

Compensation

The salary range is USD 60,000 to USD 65,000 per year, and the package also includes equity and a bonus.