Data Analyst

Role overview

This contract opportunity is for a Data Analyst focused on customer journey analytics and insights. The assignment is based in Toronto, Ontario, with a hybrid setup that requires on-site work three days each week. The contract is planned for 24 months, begins as soon as possible, and includes both extension potential and a possibility of moving into a full-time role.

Working arrangement

The role is scheduled for 37.5 hours per week. Compensation is offered at $41.83 per hour on a T4 basis or $47.49 per hour on an incorporated (INC) basis.

Key responsibilities

• Create and document technical specifications that support customer journey implementation work.
• Work closely with business and technology partners to keep data accurate, complete, and ready across systems and platforms.
• Take the lead on user acceptance testing activities, with a strong focus on validating data and assuring quality.
• Perform detailed data exploration and investigation to uncover patterns, root causes, opportunities, and practical insights.
• Build and improve dashboards, reporting structures, and measurement approaches used to track customer journey performance.
• Turn complex analytical findings into clear, actionable recommendations for internal stakeholders.

Candidate profile

The ideal candidate brings at least five years of experience in data analytics, reporting, business intelligence, or customer journey measurement. Experience should also include five or more years working in customer-focused sectors such as financial services, fintech, telecommunications, or similar environments. Strong practical knowledge of SAS, SQL, Teradata or DBVisualizer, Salesforce CRM, and Power BI is expected. The role also calls for strong analytical thinking, the ability to work through large datasets, and confidence in solving complex business challenges. Excellent communication and stakeholder management skills are important, especially when presenting findings to both technical and non-technical audiences.

Additional information

• Contract length: 24 months
• Start date: ASAP
• Extension opportunity: Yes
• Potential for full-time conversion: Yes
• Working hours: 37.5 hours per week
• Location: Toronto, Ontario, Canada
• Work model: Hybrid, with 3 days per week onsite
• Pay rates: T4 at $41.83 per hour; INC at $47.49 per hour