Front Office Manager

Company Overview

GOEJ Co. Ltd is a creative media and production business headquartered in Dar es Salaam. The company focuses on visual storytelling, digital content, and multimedia services for organizations, brands, development partners, and institutions. Its work includes photography, videography, documentary production, livestreaming, digital media support, branding, design, and post-production. GOEJ supports clients across East Africa and beyond, delivering end-to-end production for corporate events, conferences, social advocacy initiatives, branded content, and digital marketing materials.

Role Summary

This is a full-time position based on site in Dar es Salaam, Tanzania. The Front Office Manager will be responsible for ensuring the front desk runs smoothly, creating a professional first impression for visitors, and supporting overall office administration. The role also contributes to customer service quality, internal coordination, and event-related operational support.

Key Duties

• Welcome guests and visitors in a professional, courteous manner and manage the reception area.
• Handle incoming calls and inquiries, directing them appropriately and responding promptly.
• Support daily administrative work such as meeting scheduling, record maintenance, and office documentation.
• Keep track of office supplies and help ensure the front office remains well organized and functional.
• Maintain strong service standards and address client concerns or feedback efficiently.
• Facilitate smooth communication between departments and assist with internal coordination.
• Work with management to improve front office workflows and follow company procedures and protocols.
• Provide operational support for events and related logistics when needed.

Candidate Profile

• Prior experience in reception, front office, hospitality, media, or a corporate setting is preferred.
• Confidence in handling customer service and visitor interactions in a polished, professional way.
• Working knowledge of office administration tasks, including scheduling and record keeping.
• Clear verbal and written communication skills for dealing with clients, partners, and team members.
• Strong attention to detail, good time management, and the ability to juggle several tasks in a busy environment.
• Comfort using standard computer tools such as email, calendars, word processing, and spreadsheets.
• Experience with CRM or office management systems would be an added advantage.
• A diploma or degree in Business Administration, Hospitality Management, Communications, or a related discipline is beneficial.

Additional Notes

The role requires adherence to company policies and a consistently high standard of professionalism at the front desk. No salary, benefit package, vacancy count, start date, or application deadline was provided in the source.