Reservation Executive

About the Company

Shangri-La Group is a hospitality brand built on sincere care, mutual respect, and a family-like culture. The organization emphasizes gracious treatment of every individual, with values that support a warm, calm, and respectful workplace. It also focuses on employee well-being through meaningful benefits, work-life balance, and recognition for contributions.

About the Property

Shangri-La Rasa Sentosa, Singapore is the group’s beachfront resort in Singapore, located about 15 minutes from the city. The property features 454 guest rooms and suites decorated in warm natural tones, each with a private balcony or terrace facing the ocean or lush gardens. The resort offers a peaceful island-style setting with spa experiences and dining options designed for relaxation and enjoyment.

Role Overview

The company is hiring a Reservation Executive to support the reservations function and help deliver a smooth, guest-focused booking experience.

Key Responsibilities

• Deliver high-quality service that supports guest satisfaction, repeat business, and better booking conversion.
• Keep reservation workflows organized and ensure guest bookings are tracked through to completion.
• Provide a polished booking experience through both telephone and email communication.
• Manage reservation-related sales and guest requests with professionalism and efficiency.

Profile Sought

• Strong interest in customer-focused sales work.
• Prior experience in reservations and exposure to hospitality is preferred.
• Genuine enjoyment in speaking with and assisting guests.
• Good interpersonal abilities and clear communication.
• Comfortable working collaboratively in a team environment.
• Positive, proactive, can-do mindset.
• Self-motivated and able to take initiative.
• Skilled at finding suitable solutions for guests’ needs.

Additional Information

This role is based onsite in Singapore and is a full-time position. No salary, vacancy count, or application deadline was specified in the source.